CRM Applications Specialist

BioHorizons; Hoover, Northern (AL, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical plan options

FSA/HSA program

Company dental insurance for employees

Wellness plan

401k with 5% matching

Generous PTO and paid holidays

Short/Long term disability insurance

Life insurance

Casual dress code

Social events for employees and family

Job summary

BioHorizons in Hoover, AL seeks a CRM Applications Specialist to design, develop, implement, and maintain Microsoft Dynamics 365/Power Platform CRM solutions onsite. This role supports Sales, Customer Service, and Marketing to accelerate delivery of complex solutions and improve customer experience.

The ideal candidate has 3+ years in CRM development/administration, strong Dynamics 365/Power Platform knowledge, and experience with integrations, data migration, data quality, and security.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 3+ years of experience in CRM development or administration.
• Experience with enterprise IT environments preferred.
• CRM certifications (e.g., Microsoft Certified: Dynamics 365 Developer Associate) preferred

Responsibilities

• Develop, customize, and maintain CRM applications (Microsoft Dynamics 365, Power Platform).
• Design and implement custom plugins, workflows, Power Apps, and reports.
• Integrate CRM with ERP, Finance, proprietary databases, and other enterprise systems.
• Gather and analyze business requirements; translate into technical solutions.
• Ensure CRM data quality, integrity, and security.
• Provide technical support and training to end-users.
• Troubleshoot and resolve CRM-related issues.
• Collaborate with IT and business stakeholders to optimize CRM usage.
• Document system configurations, processes, and procedures.
• Stay current with CRM technology trends and best practices.

Skills

Dynamics 365 CRM

Power Platform

CRM integrations

APIs

Data migration

Problem-solving

Analytical skills

Communication

Project management

Education

Bachelor’s degree in Computer Science / IT

Tools

Microsoft Dynamics 365

Power Apps

Job description

The CRM Applications Specialist is responsible for designing, developing, implementing, and maintaining CRM solutions—primarily within the Microsoft Dynamics 365/Power Platform environment. This role supports Sales, Customer Service, and Marketing departments by accelerating delivery of complex business solutions, optimizing system performance, and integrating CRM with other enterprise systems. The position is critical for driving digital transformation, improving operational efficiency, and enhancing customer experience.

This position is onsite based in Hoover, AL and is not open to remote work.

Responsibilities of this position include, but may not be limited to the following:

• Develop, customize, and maintain CRM applications (Microsoft Dynamics 365, Power Platform).
• Design and implement custom plugins, workflows, Power Apps, and reports.
• Integrate CRM with ERP, Finance, proprietary databases, and other enterprise systems.
• Gather and analyze business requirements; translate into technical solutions.
• Ensure CRM data quality, integrity, and security.
• Provide technical support and training to end-users.
• Troubleshoot and resolve CRM-related issues.
• Collaborate with IT and business stakeholders to optimize CRM usage.
• Document system configurations, processes, and procedures.
• Stay current with CRM technology trends and best practices.

The ideal candidate for this position will possess the following qualifications:

• Strong understanding of Microsoft Dynamics 365 CRM and Power Platform.
• Experience with CRM integrations, APIs, and data migration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple projects and priorities.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3+ years of experience in CRM development or administration.
• Experience with enterprise IT environments preferred
• Relevant CRM certifications (e.g., "Microsoft Certified: Dynamics 365 Developer Associate") preferred
• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Company paid Dental Insurance for employees and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Casual Dress Code
• Social events for employees and family

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.