CRM Application Architect | 502984

W3R; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Plano, Texas is seeking an experienced architect to define and implement CRM technology strategies for their call center operations. This role requires at least 8 years in web or mobile application architecture and 3 years in SaaS integrations. Candidates should have deep knowledge of CRM platforms like Salesforce or Oracle Service Cloud and a strong background in architectural design. The ideal applicant is a self-motivated communicator who can guide tech teams through complex challenges.

Qualifications

• 8+ years of experience in multi-tier Web and/or Mobile Application architecture.
• 3+ years of experience in architecting, designing SaaS implementations & integrations.
• Experience with CRM-centric platforms such as Oracle Service Cloud, Salesforce, and Pega.

Responsibilities

• Contribute to the overall strategic plan for the call center.
• Develop and promote enterprise standard architecture for implementing CRM technology.
• Analyze complex business and technical problems related to implementing new technology.

Skills

Self-management

Verbal/Written Communication

Web/Mobile Application Architecture

SaaS Implementation

CRM Platforms

Integration Technologies

Java EE/Spring/Hibernate

Agile/Scrum

Education

Bachelor's Degree

Tools

Oracle Service Cloud

Salesforce

Pega

WebLogic

JBoss

Tomcat

Job description

Duration: 10 months’ contract with extension

Mode of Interview: Phone and Onsite

Job Description

Job Description:

Description:

• Contribute to an overall strategic plan for the call center, help define the CRM technology strategy, select technology products and implementation partner.
• Develop and promote enterprise standard architecture & patterns in support of implementing the CRM technology strategy.
• Analyze complex business and technical problems related to the implementation of new technology and/or the customization of existing technologies.
• Partner with other technology teams to work with business executives and end users to conceptualize new application projects, recommend technologies and implementation strategies. Architect/design for requirements of the project within financial and timeline constraints.
• Author and/or review architecture, design, and other technical documents ensuring high quality deliverables and systems development across technology stacks and applications teams.
• Review code and technical approaches for problem solving to ensure functional and non-functional requirements are met in an effective and high quality manner.
• Provide guidance and mentor technical teams across multiple architecture styles and technologies to ensure high quality design/implementation, re-use of enterprise/common patterns, improve code quality and testability/maintainability.
• Collaborate with Business Analyst to develop a Scoring Matrix that includes scoring methodology, must-have functionality, as well as requirements around security, usability, scalability, etc.
• Attend vendor demos and score them per Scoring Matrix

Qualifications

Requirements:

• Education Level: Bachelor's Degree
• Demonstrable ability to self-manage time and priorities in a complex multi-team matrix environment while maintaining high-quality deliverables for oneself as well as your tech teams.
• Demonstrable ability to communicate in verbal/written and diagrams formats to technical and non-technical audiences of varying skillset and seniority.
• 8+ years of experience in multi-tier Web and/or Mobile Application architecture.
• 3+ years of experience in architecting, designing SaaS implementations & integrations.
• Experience with CRM-centric platforms (Oracle Service Cloud, Salesforce, Pega, etc.) which are used as the basis for Call Center and CRM applications.
• Multi-year / multi-project experience in following areas:
  • Hands-on architecture/design of high volume transactional web applications – custom app or ASP/SaaS implementations
  • Integration technologies for internal/external partners in complex enterprise settings.
  • WebLogic/JBoss/Tomcat and RDBMS/NoSQL platforms based architecture
• Java EE/Spring/Hibernate based web application development/design
• Agile/Scrum, Continuous Integration and Test Driven development.

Additional Information

Preferred Qualifications:

• Experience in Telephony and other Call Center related technologies
• Experience in more than one IT discipline such as web/mobile application architecture/design, middleware/integration architecture/design within/across enterprises, information security architecture/design, and database architecture/design, data analytics