CRM Application Analyst

udrconsultingincorporated; Charleston (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) retirement plan with company 3%

Job summary

UDR Consulting, INC is seeking a CRM Application Analyst in Charleston, WV to help configure and optimize CRM tools, build reports, and support users. The role emphasizes data quality, requirements gathering, and hands-on development across the Microsoft Dynamics stack.

The ideal candidate will have a bachelor's degree in IS or related field, 2–4 years CRM experience, strong SQL and Power BI skills, plus ASP.NET/JavaScript/C# development experience.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, or related field.
• 2–4 years hands-on CRM experience with Salesforce or Microsoft Dynamics.
• SQL, data modeling, and Power BI reporting skills.
• Three years of Microsoft Dynamics CRM development experience.
• Web development with ASP.NET, Visual Studio, .NET Framework 2.0+, JavaScript and C#.
• Two years with ASP.NET MVC, WCF, jQuery, and jQuery UI.
• Two years SQL Server experience.
• Two years Data Design/Data Modeling experience.
• Two years Analysis and Design experience.
• One year with Microsoft SharePoint Services/Server and TFS.
• Excellent verbal and written communication with stakeholders.

Responsibilities

• Set up and optimize CRM tools, workflows, and automated tasks.
• Build custom reports and dashboards to track sales, customer retention, and trends.
• Talk with company teams to gather feature requirements.
• Troubleshoot system issues and train staff on the platform.
• Clean up bad data and keep customer information accurate.

Skills

SQL

Power BI

Data modeling

Communication

CRM experience

Education

Bachelor's degree in Information Systems, Business Administration, or related field

Tools

ASP.NET

Visual Studio

.NET Framework

JavaScript

C#

ASP.NET MVC

WCF

jQuery

SharePoint

TFS

SQL Server

Microsoft Dynamics CRM

Salesforce

Job description

UDR is seeking qualified candidates for a CRM Application Analyst opportunity in Charleston, West Virginia.

Description

• System Configuration: Set up and optimize CRM tools, workflows, and automated tasks.
• Data Analysis: Build custom reports and dashboards to track sales, customer retention, and trends.
• Requirements Gathering: Talk with company teams to find out what features they need in the software.
• User Support: Troubleshoot system errors and train staff members on how to use the platform.
• Data Hygiene: Clean up bad data and make sure customer information stays accurate.

Skills and Qualifications

• Education: A bachelor's degree in Information Systems, Business Administration, or a related field.
• Experience: 2 to 4 years of hands-on work with CRM platforms like Salesforce or Microsoft Dynamics.
• Technical Skills: Knowledge of SQL (Structured Query Language for databases), data modeling, and reporting tools like Power BI.
• Soft Skills: Strong communication skills to explain technical ideas to non-technical business workers.
• CRM Application Analyst must have a minimum of three (3) years of Microsoft Dynamics CRM development experience.
• CRM Application Analyst must have a minimum of three (3) years of experience in web development using ASP. Net, Visual Studio (version 2008 or higher), .NET Framework 2.0+, JavaScript and C#.
• CRM Application Analyst must have a minimum of two (2) years of experience using ASP. Net MVC, WCF, jQuery and jQuery UL
• CRM Application Analyst must have a minimum of two (2) years of experience using SQL Server.
• CRM Application Analyst must have a minimum of two (2) years Data Design/Data Modeling experience
• CRM Application Analyst must have a minimum of two (2) years of Analysis and Design experience.
• CRM Application Analyst must have a minimum of one (I) year of experience with Microsoft SharePoint Services/Server and Team Foundation Server (TFS) for team collaboration.
• CRM Application Analyst should have excellent communications skills (both verbal and written) to communicate with various stakeholders including, but not limited to, project managers, business analysts, database administrators and application analysts as well as business policy staff and workers.

UDR Consulting, INC is a Service-Disabled Veteran-Owned, Woman-Owned, Minority-Owned, Small Disadvantaged Business. An Equal Opportunity Employer that considers all qualified applicants for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities. UDR also supports a drug-free work environment. UDR offers highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.