CRM Analyst

Saint-Gobain; Malvern (Chester County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & wellbeing

401(k) with company match

Paid time off

Job summary

CertainTeed, headquartered in Malvern, PA, seeks a CRM Analyst to ensure Salesforce data integrity and enable reliable forecasting. You will audit data, validate opportunities, monitor pipeline health, and provide actionable insights to support strategic decisions.

You will collaborate with Sales, Marketing, IT, and other business units to drive CRM discipline, improve reporting, and strengthen pipeline management across Salesforce and connected systems.

Qualifications

• Bachelor's degree in Business, Analytics, Information Systems, Marketing, Finance, or a related field.
• 2-5 years of CRM administration, sales operations, business analysis, data analytics, or related role.
• Experience with Salesforce or a comparable CRM platform.
• Advanced proficiency in Microsoft Excel and other reporting tools.
• Experience creating reports, dashboards, and performance metrics.

Responsibilities

• Ensure the accuracy, completeness, and integrity of Salesforce project, customer, and opportunity data across the organization.
• Audit data, validate opportunities, monitor pipeline health, and deliver actionable insights for strategic decisions.
• Partner with Sales, Marketing, Commercial Excellence, IT, and other units to identify data gaps and strengthen CRM processes.
• Improve reporting accuracy and cross-functional visibility across Salesforce and connected systems.

Skills

CRM administration

Sales operations

Data analytics

Data validation

Reporting & dashboards

Excel expertise

Stakeholder management

Education

Bachelor's degree in Business/Analytics/IS/Marketing/Finance

Tools

Salesforce

SAP

Job description

The CRM Analyst is responsible for ensuring the accuracy, completeness, and integrity of Salesforce project, customer, and opportunity data across the organization. This role supports reliable forecasting, enhanced project tracking, and cross-functional visibility by auditing data, validating opportunities, monitoring pipeline health, and delivering actionable insights that support strategic decision-making.The CRM Analyst partners closely with stakeholders across Sales, Marketing, Commercial Excellence, IT, and other business units to identify data gaps, drive CRM discipline, improve reporting accuracy, and strengthen pipeline management processes across Salesforce and connected business systems.

Bachelor's degree in Business, Analytics, Information Systems, Marketing, Finance, or a related field; equivalent experience may be considered.

2-5 years of experience in CRM administration, sales operations, business analysis, data analytics, or a related role.

Experience working with Salesforce or a comparable CRM platform.

Strong analytical, problem-solving, and data validation skills with exceptional attention to detail.

Experience creating reports, dashboards, and performance metrics.

Advanced proficiency in Microsoft Excel and other reporting tools.

Excellent organizational, communication, and stakeholder management skills.

Experience with SAP or other ERP systems is preferred.

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110years.

Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed.

Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [e-mail] .

Employees have the flexibility to choose the benefits that best fit their individual needs: -

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work. -
• Medical, Prescription Drug, Vision, and Dental Insurance -
• Healthcare Saving Account and Flexible Spending Account options -
• LiveWell Wellness Program -
• Employee Assistance Program (EAP) -
• Paid Time Off and Paid Parental Leave -
• Retirement and Protection - Helping to make the future life you want a reality. -
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan -
• Company-provided Life Insurance, AD&D, Short-Term Disability -
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance -

Additional Benefits – Helping shape the experience and impact you want -

• Group Legal -
• Identity Theft Protection -
• Auto and Home Insurance -
• Pet Insurance and Discounts -
• Back-up Child & Elder Care -
• PerkSpot Employee Discount Program-