CRM Administrator

Copper Run; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Copper Run is seeking a hands-on HubSpot CRM Administrator to own and optimize our HubSpot environment. You will manage users, workflows, and data quality to empower deal teams with accurate insights.

Ideal candidates have 2–4 years of CRM experience, strong HubSpot know-how, and a knack for solving process problems. This role interfaces with multiple departments and drives immediate impact.

Qualifications

• 2–4 years of hands-on CRM administration experience, HubSpot preferred.
• Strong understanding of CRM data structures: contacts, companies, deals, and custom properties.
• Ability to build workflows and automations without developer support.
• Experience with integrations and troubleshooting sync issues.
• Proven focus on data hygiene and accuracy.
• Experience leveraging AI tools to enhance CRM usage.
• Able to translate business needs from non-technical stakeholders into CRM solutions.

Responsibilities

• Own day-to-day administration of the HubSpot portal including users, teams, permissions, and access.
• Build and maintain workflows, sequences, and automations for sales and marketing.
• Maintain data quality, including deduplication and lifecycle stage accuracy.
• Create and manage reports and dashboards for leadership and teams.
• Manage integrations between HubSpot and other tools in the stack.
• Onboard and train new team members on HubSpot best practices.
• Audit and clean up inactive workflows, lists, properties, and templates regularly.
• Partner with Systems Developer and Deal Teams for product updates.
• Stay current with HubSpot product updates and propose improvements.

Skills

HubSpot experience

CRM data structures

Workflow automation

Integrations & troubleshooting

Data hygiene

AI insights in CRM

Stakeholder translation

Tools

HubSpot

Job description

We're looking for a hands-on CRM Administrator to own and optimize our HubSpot environment. This is a key operational role sitting at the intersection of operations and our deal teams. You'll be the internal HubSpot expert: keeping our data clean, our automations running smoothly, and our team equipped to get the most out of the platform.

This role will work with every level in the organization to ensure our client and prospect data is optimized for our team. An ideal candidate has past HubSpot experience, loves solving process problems, and thrives in an environment where you wear multiple hats and your work has immediate, visible impact.

What You'll Do

• Own day-to-day administration of our HubSpot portal, managing users, teams, permissions, and access controls
• Build and maintain workflows, sequences, and automations that support sales and marketing processes
• Maintain data quality, including deduplication, properties management, and lifecycle stage accuracy
• Create and manage reports and dashboards that give leadership and team leads visibility into pipeline and performance
• Manage integrations between HubSpot and other tools in our stack (e.g., email, calendar, third-party apps)
• Onboard and train new team members on HubSpot best practices
• Audit and clean up inactive workflows, lists, properties, and templates on a regular cadence
• Partner with our Systems Developer, Deal Teams and other Operations staff for product enhancements and updates
• Stay current with HubSpot product updates and proactively recommend improvements

What We're Looking For

• 2–4 years of hands-on CRM administration experience; HubSpot experience strongly preferred
• Solid understanding of CRM data structures, including contacts, companies, deals, and custom properties
• Experience building workflows and automations without developer support
• Comfort working with integrations and troubleshooting sync issues
• Strong attention to detail and a genuine commitment to data hygiene
• Experience integrating and leveraging AI tools to better understand and utilize CRM systems
• Ability to translate business needs from non-technical stakeholders into CRM solutions

EEO STATEMENT (Equal Employment Opportunity)

Copper Run is an equal employment opportunity employer. We welcome all applicants and evaluate each on the basis of job qualification. We do not consider race, color, religion, gender, sexual orientation, gender identity, pregnancy, national origin, ancestry, citizenship, age, disability, genetic information, marital status, status as a covered veteran, status as a victim of domestic violence, or any other legally protected status in accordance with applicable federal, state, and local laws. This policy shall apply to all phases of the employment relationship including hiring, upgrading, promoting, disciplining, transferring, reducing in force, terminating, and compensating personnel. Furthermore, CR will provide reasonable accommodation.