Critical Systems Technician

Omni Staffing; Ashburn (VA); On-site; USD 140,000 - 170,000; Full time

Job summary

Omni Staffing in Ashburn, VA is seeking a Critical Systems Technician III to support start-up, commissioning, repair, and preventive maintenance of state-of-the-art mission critical electrical equipment.

The role requires 5+ years in field repair and customer service for UPS/switchgear/electronics, with strong ability to read schematics and drawings, and travel up to 30%. A Bachelor's degree in electronics or related field is highly desirable.

Qualifications

• Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience.
• 5+ years field repair / customer service experience with UPS/electrical/electro-mechanical equipment.
• 3–5 years mission critical product experience.
• Knowledge of Critical Power Systems.
• Ability to read one-line diagrams, blueprints, schematics, and construction drawings.
• Experience writing JHAs, MOPs, technical reports and procedures.
• NETA/NICET Level 2 or 3 preferred but not required.

Responsibilities

• Pre-Sales Support: Review technical specifications with sales team and project managers to identify field operations scope of project as defined in bid packages.
• Interface with sales team to ensure proper specification compliance.
• Review of Submittal Packages
• Factory Support: Review equipment specifications to ensure systems meet facility requirements.
• Attending factory witness testing as required.
• Coordinate all site testing, 3rd party labor, and test equipment as required.
• Interface with engineers, quality, and product support as required.
• Provide required site documentation per project specification.

Skills

Field repair

Customer service

Electrical knowledge

Troubleshooting

Reading schematics

Education

Bachelor's degree in electronics

Tools

UPS systems

Switchgear

Job description

Critical Systems Technician

$140,000-$170,000

Full-Time / Onsite in Ashburn, VA

SUMMARY:

The Critical Systems Technician III, Switchgear duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Pre-Sales Support:
• Review technical specifications with sales team and project managers to identify field operations scope of project as defined in bid packages.
• Interface with sales team to ensure proper specification compliance.
• Review of Submittal Packages
• Factory Support:Review equipment specifications to ensure systems meet facility requirements.
• Attending factory witness testing as required.
• Follow-up with Factory Project Managers to ensure punch list items identified during factory witness test are resolved before shipment.
• Ensure factory punch list items identified as field repairable are completed when the equipment arrives on-site.
• Interface with engineering, quality, and product support as required.
• Installation:
• Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
• Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
• Advise Field Service Management of project staffing requirements.
• Interface with contractors, vendors, and customers, acting as a site single point of contact.
• Provide job specific technical support.
• Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
• Coordinate all site testing, 3rd party labor, and test equipment as required.
• Interface with the factory to resolve any site related technical issues.
• Project
• Identify manpower/labor requirements based on work specification.
• Develop overall project schedule and monitor ongoing potential impacts.
• Identify and report potential margin impacts.
• Identify and report on work requested outside of the original scope ensuring change orders are generated.
• Provide regular status reports to the responsible Project Manager and Director, Service Operations.
• Final Turnover:
• Direct feedback to the responsible Project Manager for problem resolution.
• Provide required site documentation per project specification.
• Obtain the customer’s final acceptance at job completion by project specification.
• Other Functions
• Coordinate specialized commissioning/testing of systems.
• Conduct specific familiarization training for customers and field engineers.
• Provide technical support to regional personnel in management direction.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Ability to travel up to 30% of time
• Perform preventive maintenance services (PM) on contracted gear and other components.

QUALIFICATIONS:

• Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience.
• 5+ years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. Three to five years of mission critical specific product experience required. Knowledge of Critical Power Systems.
• Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, generators, etc.
• Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
• Organizational Skills:
• Ability to train, influence and motivate team members.
• Experience writing JHAs, MOPS, technical reports and procedures.
• Testing experience per NETA and NICET.
• NETA/NICET Level 2 or 3 preferred but not required.