Critical Systems Administrator – BMS/BAS, Video Management

Jobtailor

Iowa (LA)

On-site

USD 90,000 - 130,000

Full time

11 days ago

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Job summary

Jobtailor is seeking an experienced specialist to own and operate building management and video-management systems across data center locations. You will administer platforms like Tridium Niagara/N4, WebCTRL, and Metasys, troubleshoot complex incidents, and coordinate with vendors to implement permanent fixes.

Responsibilities include supervising access, storage, and integrations, documenting runbooks, and ensuring secure configurations. Travel to data center sites is required as needed.

Qualifications

Five+ years of experience supporting BMS/BAS or related OT systems.
Experience administering enterprise BMS/BAS platforms.
Experience with enterprise VMS and camera infrastructure.
Strong troubleshooting across apps, servers, networks, and storage.
Knowledge of TCP/IP, DNS, VLANs, firewalls, and segmentation.
Ability to interpret diagrams and technical docs.
Experience handling incidents and vendor escalations.

Responsibilities

Own BMS/BAS and VMS incidents from triage to resolution.
Administer and troubleshoot platforms, servers, and networks.
Support camera onboarding, recording, storage, and access.
Coordinate vendor support and change management.
Develop runbooks and documentation for operations.

Skills

BMS/BAS Administration

Video Management System Support

Structured Troubleshooting

TCP/IP & Networking

Niagara/N4 Experience

Education

Niagara Certification

Tools

Tridium Niagara/N4

WebCTRL

Metasys

ServiceNow

PowerShell

Python

SQL

Job description

• Serve as technical owner for the company’s building management, building automation, and video-management systems, including security camera infrastructure, across all data center locations
• Administer, maintain, update, and troubleshoot BMS/BAS platforms such as Tridium Niagara, WebCTRL, Metasys, or comparable systems
• Provide first-line and advanced support for BMS incidents, requests, alarms, configuration issues, communication failures, and application problems
• Manage environmental monitoring, controls, alarms, schedules, trends, graphics, points, users, permissions, integrations, and site configuration
• Troubleshoot supervisory servers, services, certificates, authentication, network connectivity, gateways, controllers, and related infrastructure
• Administer and troubleshoot enterprise Video Management Systems and associated security camera infrastructure
• Support camera onboarding, recording, storage, retention, health monitoring, live view, playback, exports, user access, integrations, and upgrades
• Own incidents, requests, changes, problems, and escalations from initial triage through resolution and documentation
• Provide stakeholder updates and maintain work notes, technical records, troubleshooting guides, procedures, and runbooks
• Identify recurring issues, perform root-cause analysis, and implement permanent corrective actions
• Coordinate vendor support and validate proposed fixes
• Monitor operational health, availability, performance, capacity, and connectivity of BMS and video-surveillance platforms
• Coordinate patching, upgrades, certificates, backups, recovery testing, service accounts, and lifecycle activities
• Maintain secure configurations, access controls, vendor-access procedures, system hardening, and change-management practices
• Assess and consolidate overlapping BMS platforms, video-surveillance systems, tools, workflows, and support practices
• Establish standards for architecture, naming, configurations, alarm management, monitoring, documentation, access, and new-site deployments
• Automate provisioning, decommissioning, validation, reporting, inventory, and administrative work using scripts, APIs, and workflows
• Integrate platforms with ServiceNow, monitoring, DCIM, identity systems, and other enterprise services
• Participate in data center builds, expansions, upgrades, migrations, commissioning, testing, and operational turnover
• Review network requirements, points lists, control sequences, drawings, integrations, technical submittals, test plans, and as-built documentation
• Coordinate controls contractors, security integrators, manufacturers, Facilities, Network, Infrastructure, Cybersecurity, and project teams through acceptance and turnover

Requirements

Five or more years of progressively responsible experience supporting BMS/BAS, building automation, controls systems, facilities technology, operational technology, or comparable critical systems
Production experience administering and troubleshooting at least one enterprise BMS/BAS platform
Experience administering or supporting an enterprise Video Management System (VMS) and associated camera infrastructure
Strong structured troubleshooting skills across applications, servers, networks, integrations, authentication, storage, and connected devices
Working knowledge of TCP/IP, DNS, VLANs, firewalls, network segmentation, and common infrastructure dependencies
Working knowledge of BMS/BAS concepts, HVAC systems, environmental monitoring, controls, alarms, schedules, trends, and points
Ability to interpret points lists, control sequences, system diagrams, network diagrams, technical documentation, and as-built drawings
Experience working with incidents, requests, changes, problems, vendor escalations, and technical documentation
Strong communication, organization, judgment, and cross-functional collaboration skills
Ability to work safely in data-center and security environments
Ability to travel periodically
Ability to support planned after-hours work when required
Preferred: Experience with Tridium Niagara/N4, WebCTRL, Metasys, or comparable BMS/BAS platforms
Preferred: Experience with BACnet/IP, BACnet MS/TP, Modbus TCP/RTU, or other building-control and integration protocols
Preferred: Experience with Avigilon, Axis, Milestone, Genetec, or comparable video-management systems
Preferred: Niagara certification or comparable BMS/BAS certification
Preferred: Windows Server administration, infrastructure monitoring, PowerShell, Python, SQL, REST API, or comparable automation experience
Preferred: ServiceNow administration or integration experience
Preferred: Experience working in data center, colocation, critical-infrastructure, operational-technology, or regulated environments

Core Competencies

Demonstrates expertise in administering and troubleshooting Building Management Systems (BMS) and Video Management Systems (VMS), with strong skills in structured troubleshooting, network infrastructure, and operational technology. Capable of managing incidents, vendor escalations, and technical documentation while ensuring secure configurations and compliance in data center environments.

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