Critical Service Specialist

Emerson; Marshalltown (IA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with match

Tuition reimbursement

Employee resource groups

Recognition program

Flexible time off with parental leave

Job summary

Emerson Electric Co. is seeking a Critical Service Specialist to join the Global Industry Sales Severe Service team. You will specialize in critical valve sizing and selection, supporting global sales with technical expertise and field issue resolution.

You will address actuator sizing, sound power calculations, material compatibility, and engage in technical proposals, training, and industry representation to advance critical applications.

Qualifications

• Degree in Engineering with 5 years of experience in engineering, design, or technical sales.
• Hands-on experience with control valve sizing or product design.
• Understanding of critical industry applications.
• Experience working in teams.
• Strong interpersonal skills.
• Results driven and detail oriented.
• Willingness to travel.
• Legal authorization to work in the United States – Sponsorship will not be provided for this position.

Responsibilities

• Provide application and technical support to global sales teams.
• In depth valve sizing and selection.
• Field issue resolution and troubleshooting of critical applications.
• Engage in industry conferences and publish knowledge contributions.
• Represent Emerson on industry boards and standards committees.
• Collaborate with product business units on new products and positioning.
• Mentor sales engineering teams through technical engagement and training.
• Present severe service valve solutions to customers through visits and seminars.

Skills

Valve sizing

Technical support

Field issue resolution

Critical applications

Collaborative teamwork

Interpersonal skills

Education

Engineering degree

Tools

Valve sizing software

Job description

Job Description

What is a Critical Service Specialist at Emerson: Join our fast-paced Global Industry Sales Severe Service team as the expert in critical service valve sizing and selection. They support the global sales network in technical support of the world’s most difficult valve applications.

In This Role, Your Responsibilities Will Be:

• Provide application and technical support to our global sales teams
  • In depth valve sizing and selection
  • Field issue resolution
  • Critical application knowledge
  • Unique flow phenomena: Cavitation, Noise, Outgassing, 2-Phase, Super Critical, Flow Induced Vibration
• Act as the main technical point of contact for the Global Industry Sales teams to support critical valve sizing and selection, product positioning, troubleshooting, solution selling.
• Address unique challenges tied to actuator sizing, stroking speed requirements, sound power level calculations, material compatibility.
• Showcase our knowledge through articles in industrial magazines and abstracts at industry conferences
• Represent Emerson on industry boards and standards committees.
• Understand industry codes and standards and how that impacts valve sizing and selection
• Collaborate with strategic product business units on understanding of new products and positioning in critical applications
• Engage technical proposals and provide technical tiering approach based on customer specifications
• Mentor sales engineering teams through technical engagement and application training
• Resolve field issues and understand how the control valve affects the overall system
• Engage global sales network to share answers for technical challenges
• Present severe service valve solutions to our global customers through customer visits, training and technical seminars

Who You Are:

• Someone who quickly takes actions in fact-changing, unexpected situations. Results oriented with attention to details. You are comfortable promoting technical background to provide solutions. Eager to learn new things, stay up to date on the latest valve technology.

For This Role, You Will Need:

• Degree in Engineering with 5 years of experience in engineering, design, technical sales role
• Hands-on experience with control valve sizing or product design
• Understanding of critical industry applications
• Experience working in teams
• Strong interpersonal skills
• Results driven
• Detail oriented
• Open to travel
• Legal authorization to work in the United States – Sponsorship will not be provided for this position

Preferred Qualifications That Set You Apart:

• In-depth knowledge of control valve technology
• Proven track record of applying control valve solutions to solve critical applications, displace competitors and win projects
• Experience using software tools and hand calculations for valve sizing, selection, design

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
• We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!