Critical Parts Coordinator I

Canon Solutions America; Itasca (IL); On-site; USD 24,204 - 36,244; Full time

Job summary

Canon U.S.A., Inc. is seeking a Critical Parts Coordinator I in Itasca, Illinois. This individual will provide direct support to internal Field Service Customers concerning service parts and ensure outstanding customer service. Responsibilities include swiftly identifying and securing critical parts during customer downtime, coordinating with vendors, and ensuring timely deliveries. Candidates must possess a high school diploma or equivalent, and less than one year of related experience. The role offers an anticipated hourly rate ranging from $17.57 to $26.31.

Qualifications

• Less than one year of related experience required.
• Valid driver's license and acceptable driving record necessary.

Responsibilities

• Support Field Service Customers in service parts.
• Locate critical parts for customers during downtime.
• Provide rapid response order expediting 24x7.
• Coordinate material handling duties for critical parts.
• Ensure timely delivery and update on order statuses.
• Monitor, review, and respond to group mailbox emails.

Skills

Customer service

Problem-solving

Communication

Education

HS Diploma, GED, or equivalent experience

Job description

Critical Parts Coordinator I

Location: US-IL-Itasca

Job ID: 34372

Type: Full-Time

# of Openings: 1

Category: Product Support

About the Role

Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, and vendors to ensure on‑time delivery of products regardless of the time of day. This includes reviewing requests, determining availability, talking to vendors, assessing the availability of items or services, and reviewing alternatives to requests to fulfill objectives. The work is performed independently under general supervision, with an emphasis on always providing outstanding customer service.

Your Impact

• Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
• Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process.
• Provides rapid response order expediting, at a 24x7 level, finding the best alternate sourcing option considering all expediting cost, customer downtime penalties, and balanced needs.
• Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations.
• Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery; for delays, updates system to document new ETA and escalates to Product Support as needed.
• Monitors, reviews, and responds to emails within the group mailbox from Field Service, vendors, suppliers, and other departments as quickly as possible.
• Performs additional auxiliary tasks such as transfer, post receipts, create Tech PI, updating Min Max, etc.
• Communicates and coordinates with all vendors/suppliers, and alternate channels such as live pulls and parts replacements.
• Completes all other tasks, projects, and functions assigned by Manager.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

Travel as requested to support business goals and objectives (valid driver's license and acceptable driving record necessary).

Compensation

Anticipated hourly rate: $17.57 to $26.31 hourly.

Compensation details: 17.57-26.31 Hourly Wage

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All qualified applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.