Critical Facilities Operations Manager

GH Engage; Chicago (IL); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Annual performance bonus

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO & holidays

Life insurance

Disability insurance

Professional development

Job summary

GH Engage is seeking a seasoned Critical Facilities Operations Manager to lead day-to-day operations at a mission-critical facility in Chicago. This senior role oversees 24/7 operations, engineering teams, and maintenance strategy, ensuring reliability and performance for customers.

You will drive incident response, safety compliance, and capital projects, while collaborating with vendors and stakeholders to meet service levels.

Qualifications

• 5+ years in data center or mission-critical facilities operations.
• Experience leading engineering or facilities teams.
• Strong knowledge of electrical and mechanical infrastructures.
• Experience with preventive maintenance and operating procedures.
• Familiarity with MOPs, SOPs, EOPs and change control.

Responsibilities

• Lead Critical Facilities Technicians and engineering personnel.
• Oversee 24/7 facility operations and critical infrastructure.
• Manage preventive, corrective and contracted maintenance.
• Review and approve MOPs, SOPs, EOPs and change controls.
• Lead incident response and operational escalation.
• Ensure compliance with safety, regulatory and operating standards.
• Manage contractors and specialist vendors.
• Support customer requirements, audits and site tours.
• Assist with OPEX/CAPEX planning and forecasting.
• Support infrastructure upgrades and capital projects.
• Drive continuous improvement across site operations.

Skills

Team leadership

Data center operations

Electrical/MEP infrastructure

Preventive maintenance

Change control

Incident management

Customer-facing

24/7 operations

Regulatory compliance

Job description

Chicago, IL | $150,000-$170,000 Base + Annual Bonus

GH Engage is partnering with a growing data center owner/operator looking to appoint a Critical Facilities Operations Manager to lead day-to-day operations across a mission-critical facility in the Chicago market.

This is a senior site leadership position responsible for 24/7 critical operations, engineering teams, maintenance strategy, customer service and operational performance.

The Role

You will:

• Lead Critical Facilities Technicians and engineering personnel
• Oversee 24/7 facility operations and critical infrastructure
• Manage preventive, corrective and contracted maintenance
• Review and approve MOPs, SOPs, EOPs and change controls
• Lead incident response and operational escalation
• Ensure compliance with safety, regulatory and operating standards
• Manage contractors and specialist vendors
• Support customer requirements, audits and site tours
• Assist with OPEX/CAPEX planning and forecasting
• Support infrastructure upgrades and capital projects
• Drive continuous improvement across site operations

What We're Looking For

• 5+ years in data center, mission-critical or critical facilities operations
• Experience leading technical engineering or facilities teams
• Strong understanding of critical electrical and mechanical infrastructure
• Experience with preventive maintenance and operational procedures
• Knowledge of change control, MOPs, SOPs and EOPs
• Strong incident-management and problem-solving skills
• Customer-facing experience
• Electrical or mechanical licences are highly desirable
• Comfortable working in a 24/7 operational environment

Package

• Annual performance bonus
• Medical, dental and vision coverage
• 401(k) with company match
• PTO and paid holidays
• Life and disability insurance
• Professional development and training

This would suit an experienced Chief Engineer, Critical Facilities Manager, Data Center Facilities Manager or Operations Manager looking to join a growing data center platform.

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