As the Chief Critical Infrastructure Engineer, you will serve as the technical leader responsible for ensuring continuous uptime, optimal performance, and operational excellence across our data centers. Acting as a key decision-maker and subject matter expert, you will drive best practices, manage critical systems, and set the strategic direction for all infrastructure operations to guarantee world-class reliability for our customers.
Key Responsibilities
- Process & Standards Leadership: Establish, review, and enhance operational processes, standards, Methods of Procedure (MOPs), and Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance.
- Strategic Project Implementation: Oversee the planning and execution of infrastructure projects and customer solutions, including the allocation and preparation of space, power, and networking resources.
- Technical Operations Oversight: Manage all aspects of technical facility operations, including power systems, HVAC, UPS, generators, mechanical systems, and critical environment controls.
- Performance Analysis: Prepare, analyze, and present monthly operational metrics, facility performance data, and technical status reports to leadership and stakeholders.
- Customer Integration & Support: Provide expert technical guidance and hands‑on support for integrating and implementing customer solutions, ensuring seamless onboarding and continued operational success.
- Incident Management: Take command of problem resolution and emergency response activities, ensuring prompt resolution and minimal impact to facility uptime.
- Team Leadership: Supervise, mentor, and develop engineering and facility staff, fostering a culture of accountability, safety, and continuous improvement.
- Compliance & Best Practices: Ensure the facility’s operations adhere to industry best practices and regulatory standards (ISO 9000, ISO 14000, OHSAS 18000), and champion ongoing improvement initiatives.
Qualifications
- 7+ years of progressive experience in data center facility operations, critical infrastructure management, or related mission‑critical environments.
- Proven leadership and supervisory experience with technical teams.
- Bachelor’s degree in Engineering, Facilities Management, or a related technical field; equivalent combination of education, training, and experience considered.
- Expert knowledge of mission‑critical systems such as UPS, generators, power distribution equipment, mechanical and HVAC systems, and Building Management Systems (BMS).
- Demonstrated understanding of industry codes, regulations, safety standards, and quality management systems (incl. ISO 9000, ISO 14000, and OHSAS 18000).
- Strong analytical and problem‑solving skills; able to manage multiple priorities under tight deadlines.
- Exceptional verbal and written communication and technical presentation skills.
- High proficiency in developing proposals, operational documentation, and technical reports.
- Competitive salary [Insert Range if Preferred]
- Comprehensive Health, Dental, and Vision Insurance
- Short-Term and Long-Term Disability Insurance