Critical Environments Operator IV

CyrusOne; North Carolina; On-site; USD 75,000 - 95,000; Full time

Job summary

CyrusOne is seeking an experienced Facilities Technician to join the Operations & Maintenance team in a North Carolina data center. Working under the Sr Facility Manager, you will perform 24/7/365 maintenance to preserve the reliability of critical loads and support building systems, coordinating with vendors as needed.

Ideal candidates have Journeyman-level electrical/mechanical/HVAC/R skills, 7–10 years in data centers, CMMS familiarity, and knowledge of Visio/AutoCAD is a plus.

Qualifications

• Journeyman level electrical, mechanical, HVAC/R skills with suitable certification or training.
• 7–10 years experience in data centers or equivalent operations roles.
• Proficient in CMMS; strong communication and problem-solving abilities.
• Familiarity with Visio and AutoCAD is a plus; willingness to learn new product skills.

Responsibilities

• Maintain and operate data center systems in a 24/7/365 environment.
• Coordinate with contractors and vendors for maintenance and projects.
• Respond to alarms, preserve critical load, and participate in root-cause analysis.
• Utilize CMMS to track maintenance, labor hours, and work orders; follow SOPs.

Education

Journeyman electrician/HVACR certification

Associate degree or technical training

Customer service

Communication

Problem solving

MS Word/Excel

Visio

On-site readiness

MS Visio

Tools

CMMS

Visio

AutoCAD

Job description

CyrusOne is a global enterprise data center collocation provider, dedicated to increasing the availability and efficiency of our customers’ mission-critical business applications and safeguarding their data in our highly secure data centers. Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.

Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met.
• Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, & EHS requirements and programs, as provided.

Minimum Requirements

Demonstrated desire to provide the highest levels of customer service

• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Knowledge of Visio, AutoCad a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
• 7 to 10 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus

Certificates, Licenses, Registrations

HVAC , Journeyman or Master electrician

#LI-Onsite

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.