Critical Environments Operating Engineer

JLL; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

JLL, a leader in real estate services, seeks a Critical Environments Operating Engineer in Raleigh, NC to maintain mission-critical data center infrastructure and ensure 100% uptime. You will operate UPS, generators, cooling, and power distribution while adhering to safety standards and standard operating procedures.

The role requires hands-on experience with critical building systems, strong communication, and the ability to work across shifts.

Qualifications

• 2+ years hands-on data center or critical facility experience.
• Experience with UPS, emergency generators, switchgear, and power distribution.
• Strong verbal and written communication; ability to document activities clearly.
• Proficiency with CMMS, MS Office, and Google Suite.
• Physical ability to lift 50 lbs, climb ladders, and work at heights.
• Willingness to work varied shifts including holidays.

Responsibilities

• Operate and maintain critical building systems to ensure 100% uptime (fire/life safety, HVAC, chillers, CRAC/CRAH, plumbing, controls, UPS, generators, switchgear, transformers).
• Monitor and adjust refrigeration, boilers, pumps, and electrical systems for optimal performance.
• Record readings, analyze operations, identify issues, and take corrective action.
• Manage work orders via CMMS; coordinate with vendors and respond to tickets professionally.
• Learn data center infrastructure to manage incidents and events effectively.
• Follow emergency escalation procedures and respond to site emergencies.
• Maintain safe storage and disposal of hazardous materials; keep the site clean and compliant.

Skills

Data center operations

Strong communication

Flexibility to work shifts

Safety awareness

Tools

CMMS

MS Office

Google Suite

Job description

24/7/365 site, team will support all shifts (days, swing & nights)

What this job involves:

As a Critical Environments Operating Engineer at JLL, you'll be at the forefront of maintaining mission-critical data center infrastructure that powers the digital world. This role is essential to ensuring 100% uptime for our clients' most vital operations. You'll be responsible for the operation, monitoring, and maintenance of sophisticated electrical and mechanical systems including UPS, generators, cooling systems, and medium-voltage electrical infrastructure. Working in a fast-paced, high-stakes environment, you'll apply best practice systems and problem-solving skills to keep critical facilities running seamlessly 24/7. This position offers exceptional opportunities to work with cutting-edge technology while building a rewarding career in one of the industry's most dynamic and growing sectors.

Why You'll Love This Role:

• Work with cutting-edge technology in a fast-growing industry
• Clear career advancement opportunities in critical infrastructure
• Be part of a team that literally keeps the digital world running

What your day-to-day will look like:

• Operate and maintain all critical building systems to ensure 100% uptime, including fire/life safety, HVAC, chillers, CRAC/CRAH units, plumbing, controls, UPS systems, generators, switchgear, power distribution, and transformers
• Monitor, adjust, and maintain refrigeration, chilled water, air conditioning equipment, boilers, pumps, valves, piping, and electrical systems to ensure optimal performance
• Record equipment readings, analyze system operations, identify problems or malfunctions, and take immediate corrective action as required
• Manage work orders through CMMS, coordinate with vendors, and respond to customer-facing tickets in a timely and professional manner
• Learn and understand the data center infrastructure thoroughly to effectively manage incidents and events that could impact critical systems
• Comply with emergency escalation procedures and respond to site emergencies to protect critical operations
• Maintain safe storage, usage, and disposal of hazardous materials while keeping the workplace clean, organized, and compliant with all safety standards

Required Qualifications

• 2+ years of hands-on experience working in a data center or critical facility environment
• Demonstrated experience with mission-critical building systems including UPS systems, emergency generators, switchgear, and power distribution equipment
• Strong verbal and written communication skills with the ability to document activities and communicate technical information clearly
• Working knowledge of computer applications including MS Office (Word, Excel, Outlook), Google Suite, and computerized maintenance management systems (CMMS)
• Physical ability to lift a minimum of 50 lbs, climb ladders up to 30 feet (300-lb weight limit), work at heights, and navigate rooftops
• Flexibility to work different schedules, including holidays, and respond to site emergencies as needed
• Ability to frequently walk, climb, bend, kneel, stoop, and work overhead in large campus-like settings

Preferred

• Experience using Corrigo work order management system
• Universal EPA 608 certification for refrigerant handling
• NFPA 70E training for electrical safety in the workplace
• Experience with critical infrastructure in mission-critical or 24/7 operational environments
• Background in industrial controls, building automation systems (BAS), or energy management systems
• Previous experience in vendor management and contractor coordination
• Relevant trade certifications or technical training in electrical, mechanical, or HVAC systems