Critical Environments Manager

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 167,000 - 220,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking an experienced Critical Facilities Manager to lead the operational oversight of a mission-critical R&D laboratory portfolio in Mountain View, CA. This supervisory role ensures reliability, uptime, and safety of essential MEP and life-safety systems, managing vendors and change control.

The ideal candidate will have 7–10 years in critical facilities, a B.S. in Mechanical or Electrical Engineering, and hands-on knowledge of UPS, generators, HVAC, and safety systems.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or related field; equivalent experience considered.
• 7-10 years in critical facilities operations and management, preferably lab/semiconductor environments.
• Strong knowledge of UPS, generators, HVAC, and fire/life safety systems.
• Proven vendor management and on-site performance experience.
• Experience with change controls, MOPs, SOPs, and risk mitigation in critical environments.

Responsibilities

• Supervise maintenance by vendors on critical lab support systems.
• Approve Method of Procedures for work on critical systems to minimize risk.
• Manage change management for planned maintenance and coordinate scheduling.
• Oversee contractors and ensure safety and operational standards.
• Serve as SME for lab MEP infrastructure and system interconnections.
• Maintain system capacity, load, and redundancy for continuous lab operations.
• Ensure 24/7 reliability of building systems (HVAC, Electrical, Plumbing).
• Develop and maintain disaster recovery and business continuity plans.
• Lead RCA investigations and implement corrective actions.

Skills

Leadership

Problem-solving

Communication

Vendor management

Change management

Customer service

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

BMS/BAS

CMMS

Process cooling

Electrical distribution

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

We are seeking an experienced and technically proficient Critical Facilities Manager (CFM) to lead the operational oversight of mission‑critical Research & Development (R&D) laboratory portfolio. This portfolio includes a diverse range of environments, from low‑level bench labs to highly critical cleanroom spaces dedicated to microprocessor and data chip performance testing. This pivotal role is not a hands‑on technician position; rather, it is a supervisory role focused on ensuring the reliability, uptime, and safety of all critical Mechanical, Electrical, Plumbing (MEP), and life safety systems that support our research activities. The CFM will be responsible for managing vendor performance, implementing rigorous change management processes, and providing expert technical oversight to safeguard our sensitive lab operations.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Key Responsibilities

• Supervise and direct all preventative and corrective maintenance performed by equipment vendors on critical lab support systems.
• Develop, review, and approve all Method of Procedures (MOPs) for work on critical systems to ensure risk is minimized.
• Manage the site's change management control process for all planned maintenance, ensuring proper scheduling and communication to reduce operational impact.
• Oversee the activities of contractors working within the building to ensure they are knowledgeable of the building's critical functions and adhere to all safety and operational standards.
• Serve as the subject matter expert on the lab's critical MEP infrastructure, understanding how systems are interconnected and their potential impact on one another.
• Maintain a comprehensive understanding of system capacity, load, and redundancy to ensure the continuous operation of lab equipment.
• Ensure the 24/7 reliability and operation of all building systems supporting labs, including but not limited to: HVAC (AHUs, CRACs, Chillers), Electrical (UPS, PDUs, Generators), and Plumbing/Water systems (RODI, Process Cooling, Sump Pumps).
• Develop, implement, and maintain disaster recovery and business continuity plans for critical facility operations.
• Lead root cause analysis (RCA) investigations for all facility-related incidents and implement corrective actions to prevent recurrence.
• Ensure all lab utility infrastructure complies with local, state, and federal laws and regulations.
• Maintain accurate records of all maintenance activities, engineering logs, MOPs, and system performance data.
• Prepare and present regular reports on system performance, vendor activities, incidents, and key performance indicators (KPIs) to leadership.
• Assist in the development and management of the operational and capital budgets for the lab facilities portfolio.
• Participate in capacity planning and provide technical input for infrastructure upgrades, lab expansions, and new construction projects.
• Identify and implement improvements to enhance operational efficiency, reduce costs, and improve system reliability.

Qualifications

Experience: 7-10 years of experience in critical facilities operations and management, preferably in laboratory, cleanroom, pharmaceutical, or semiconductor manufacturing environments.

Education: Bachelor's degree in Mechanical or Electrical Engineering, or a related technical field; equivalent professional experience will be considered.

Technical Knowledge: In-depth, system-level knowledge of critical MEP systems including UPS, generators, power distribution, HVAC (chillers, cooling towers, AHUs), and fire/life safety systems.

Vendor Management: Proven experience managing vendor relationships, contracts, and on‑site performance.

Process Management: Strong understanding of and experience with change management controls, MOPs, SOPs, and risk mitigation in a critical environment.

Skills: Excellent leadership, problem‑solving, and communication skills with a proven record of providing excellent customer service.

Preferred: Experience with Building Management Systems (BMS) or Building Automation Systems (BAS). Familiarity with Computerized Maintenance Management Systems (CMMS). Knowledge of lab‑specific utility systems such as Reverse Osmosis Deionized (RODI) Water, Clean Dry Air (CDA), Process Exhaust, and Gas/Chemical monitoring systems.

Professional certifications: Certified Facilities Manager (CFM), Certified Data Center Professional (CDCP), or similar.

Experience managing operational and capital budgets: Experience managing operational and capital budgets.

Eligibility: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation and Benefits

Expected compensation: 167,200.00 – 219,980.00 USD per year

Location: On-site –Mountain View, CA

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Opportunity and Accessibility

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For additional details please see our Candidate Privacy Statement. For further information, visit jll.com.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

For Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

For Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

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For the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.