Lead - Standards & Assurance, Technology Labs

JLL; Chicago (IL); On-site; USD 175,000 - 257,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL seeks a Director, Technology Labs CEM Standards and Assurance Leader to own the global Tech Labs O&M standard and assurance program. You will build playbooks, governance, and field-ready procedures for labs, cleanrooms, and critical environments across a worldwide portfolio.

You will drive change management, training content, and incident analysis with cross-functional teams, ensuring practical deployment and ongoing compliance across accounts.

Qualifications

• Significant experience (15+ years) in critical environment, tech lab, engineering, or standards/compliance leadership.
• Proven ability to write and maintain operational standards or SOPs used by field technicians.
• Experience designing, running, or supporting an assurance, audit, or standards-implementation program (JCAP or equivalent).
• Ability to work across many accounts and reconcile a global standard with local variation.
• Excellent technical writing and stakeholder communication skills.
• Hands-on experience with technology lab environments and critical infrastructure.
• Cross-functional coordination in a large, matrixed organization.
• Corporate real estate or engineering operations background preferred.

Responsibilities

• Develop and maintain the Tech Labs O&M playbook for labs, cleanrooms, and critical environments.
• Provide and maintain tech lab documentation, SOPs, guidance, and training materials.
• Conduct structured due-diligence engagements to capture current operating models and identify gaps.
• Align playbook with industry standards and ensure compliance.
• Finalize, approve, and release the operating standard and keep it current.
• Own the Tech Labs assurance program, extending JCAP with lab-specific criteria.
• Collaborate with Vertical Engineering Lead to ensure practical deployment.
• Engage with engineering SMEs and account teams to ground standards in real conditions.
• Create training content for Tech Labs Operations and Maintenance and Assurance programs.
• Train teams on playbook updates and JCAP questions; manage change management.
• Support incident management, root cause analysis, and trend reporting to inform updates.
• Coordinate with Engineering Operations, Quality & Compliance, HSSE for regulatory testing protocols.
• Assist with client-facing consultations on lab performance and reliability.

Skills

Analytical thinking

Program management

Documentation

Communication

Cross-functional collaboration

Education

Bachelors in Engineering or related

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Director, Technology Labs CEM Standards and Assurance Leader - for our Global Data Centers and CEM Centre of Excellence

What this job involves - This leadership role owns standards and assurance for JLL's Technology Labs Center of Excellence - building the playbooks and governance that define best practices for how tech labs, cleanrooms, and critical research environments are operated and maintained across JLL's global portfolio. The standard is built from structured due-diligence across accounts, translated into field-ready procedures, guidance, and templates, and aligned to industry practice before formal approval and release - then kept current as equipment, codes, and industry guidance evolve. The role also runs the assurance program that validates whether those standards are being followed in the field, extending JCAP (JLL Client Assurance Program) with tech lab-specific criteria, and drives the change management - in partnership with the Vertical Engineering Lead for Tech Labs - needed to embed them consistently and practically across accounts.

Key Responsibilities:

• Develop and maintain the Tech Labs standard O&M playbook - the authoritative reference for how maintenance and operations should be executed in labs, cleanrooms, and critical research environments.

• Provide and maintain tech lab-specific documentation, SOPs, guidance, and training materials so accounts/sites can demonstrate adherence to the standard and client assurance programs.

• Run structured due-diligence engagements on individual accounts to capture current default operating models and surface gaps the standard needs to close.

• Align playbook to follow industry standards within the space, ensuring compliance is maintained.

• Finalize, gain approval for, and formally release the operating standard, then keep it current as equipment, codes and industry guidelines evolve.

• Own the assurance program for Tech Labs, extending JCAP (JLL Client Assurance Program) with tech lab-specific questions and guidance.

• Partner closely with the Vertical Engineering Lead for Tech Labs to ensure the standard is deployable in practice.

• Engage and maintain working relationships with DC & CEM engineering SMEs, Technology account teams, and divisional leadership to keep the standard grounded in real operating conditions.

• Be responsible and accountable for development of training content for Tech Labs Operations and Maintenance standard and Assurance program in collaboration with Engineering training for

• Train teams on the newly developed playbook, JCAP questions, and ongoing updates and revisions.

• Follow change management processes to inform teams of changes, and work with the Vertical Engineering Lead for Tech Labs to ensure the standards are being followed and applied.

• Support incident management for the lab space - investigate near-misses/incidents, drive root cause analysis, identify trends, and report findings to the Senior Director to inform ongoing standards updates.

• Coordinate with Engineering Operations, Quality & Compliance, and HSSE to ensure statutory compliance for tech lab maintenance and equipment testing protocols.

• Assist with client-facing technical consultations related to lab space performance and reliability.

Sound like you? To apply you need to be / have:

Experience

• Significant experience (15+ years) in critical environment, tech lab, engineering, or standards/compliance leadership.

• A demonstrated track record of writing and maintaining operational standards or SOPs that are used by technicians in the field, not just filed for audit.

• Experience designing, running, or supporting an assurance, audit, compliance, or standards-implementation program (JCAP or equivalent).

• Ability to work across many accounts and reconciling a single global standard against local variation.

• Excellent technical writing and stakeholder communication skills.

• Hands-on experience with technology lab environments, environmental controls, or similar critical infrastructure.

• Cross-functional coordination experience within a large, matrixed organization.

• Corporate real estate or engineering operations background preferred.

Skills

• Strong analytical and program management skills; detail-oriented, able to run a standards-maintenance cadence with real rigor and maintain accurate documentation.

• Collaborative by instinct: this is not an audit-only function, but a role that sets standards and supports their adoption through guidance, training materials, and coaching - delivered in partnership with, not in place of, the deployment team.

• Strong technical/engineering understanding of critical environments and lab systems.

• Clear communicator able to engage technical staff, account leads, and clients.

• Collaborative team player; comfortable partnering with cross-functional teams to align on standards development.

• Proactive problem-solver with a continuous-improvement mindset.

Behavioral Competencies

• Think Big - simplifies the complex, sees the big picture across a large, dispersed portfolio.

• Drive Change - intellectually curious, comfortable building a new capability from a blank page.

• Get it Done - acts decisively, takes ownership, sees standards through from draft to release.

• Business First - keeps client and JLL outcomes in view even while operating independently of account funding.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, or a related technical field.

• Deep technical grounding in critical environment systems - mechanical, electrical, HVAC, cleanroom, and life-safety disciplines.

• Experience with regulatory compliance frameworks and industry standards relevant to technology labs or critical facilities.

Preferred Background & Traits

• Professional Engineer (PE) license.

• Experience in the technology sector.

• Familiarity with Reliability-Centered Maintenance (RCM) frameworks and failure mode analysis.

• Prior experience standing up a standards or assurance function from scratch.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

175,000.00 - 257,150.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL, San Francisco, CA, Trenton, NJ

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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