Critical Environments Manager

SBM Offshore; Clifton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

SBM Offshore is seeking a Critical Environments Manager to coordinate and direct operations, ensuring contractual responsibilities and high-quality service delivery across customer programs. The role includes planning, supervision, customer relations, and implementing company-wide standards.

You will lead program-specific QA/QC and guide teams through inspections and CAPA actions. Responsibilities cover on-site assessments, process optimization, compliance with regulations, and collaboration

Qualifications

• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of upkeep and care of cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, communication, and training skills.
• Knowledge of Microsoft Office and computer skills.
• Ability to respond to inquiries from customers, regulatory agencies, or members of the business community.
• Ability to present information and respond to questions from groups of managers, customers, employees, and public.
• Carries out management responsibilities including interviewing, hiring, planning, assigning, directing work; evaluations; addressing complaints.

Responsibilities

• Coordinate on-site assessments to determine effectiveness of program in meeting SOW and quality of service delivery.
• Make recommendations and implement actions to improve program SOW and/or quality service delivery.
• Investigate customer complaints regarding quality and support RCA activities.
• Identify at-risk programs and facilitate CAPA process and follow-up actions.
• Monitor internal processes for quality standards via on-site and remote assessments.
• Support new account transitions as assigned.
• Guide during client inspections and keep local management informed of significant issues.
• Support quality events and drive improvements.
• Audit inventory and equipment for condition and SOW delivery effectiveness.
• Develop new approaches to solve problems identified during quality activities.
• Promote improved equipment and methods.
• Implement organization policies and goals.
• Participate in long-range plans for program/process improvements.
• Support sites in driving organic growth and new client opportunities.
• Collect benchmarking data for estimates, labor hours, expenses, and metrics.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations.
• Direct supervisory management engaged in CE programs.
• Act as liaison between company, customers, employees, and subcontractors.
• Some travel is required.

Skills

Program management

Customer relations

Quality assurance

Regulatory compliance

Leadership

Tools

Microsoft Office

Job description

Critical Environments Manager

The Critical Environments Manager will be responsible for coordination and directing operations necessary to carry out contractual responsibilities between SBM and customers. This includes all necessary planning, supervision, customer relations and other high-level responsibilities to maintain the health of the programs assigned. This individual is also responsible for assessing, implementing and sustaining companywide standards along with developing program specific quality assurance and control processes.

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery
• Investigate customer complaints regarding quality and support RCA activities
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed
• Monitor internal processes for quality standards via on-site and remote program formal assessments
• Support new account transitions as assigned
• Guide and assist prior to and during high level client service inspections (i.e. Regulatory, Partner, VIP) and local management team informed of significant issues identified during activities and actions taken to improve
• Support operations feed forward loop through proper execution of the CE Quality Events as assigned
• Audit inventory supplies and equipment for condition and SOW delivery effectiveness
• Develop new approaches to solve problems identified during quality activities
• Investigate and promote improved equipment and methods
• Implement organization policies and goals
• Participate in the development of long-range plans for program/process improvements
• Support assigned sites in driving organic growth and new client opportunities
• Collect benchmarking data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of controlled environment programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Some travel is required for this position

Certificates, Licenses, Registrations

• Completed all safety and task training certification
• May be required to be forklift certified

Bilingual a plus

Key Skills and Knowledge

• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; addressing complaints and resolving problems.

Physical Demands & Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

For information about SBM's benefits, please visit SBM's website at:

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.