Critical Environments Manager

SBM Offshore; Texas; On-site; USD 100,000 - 135,000; Full time

Job summary

SBM Offshore in Texas seeks a Critical Environments Manager to coordinate on-site operations, direct planning and QA activities, and sustain program health across customer contracts. This role requires strong leadership, clear communication, and hands-on oversight of safety and compliance.

You will supervise multi-site teams, identify at-risk programs, implement CAPA actions, and liaise between SBM, customers, and subcontractors.

Qualifications

• Experience coordinating multi-site programs and QA processes.
• Ability to lead cross-functional teams and liaise with customers.
• Strong knowledge of OSHA safety training and compliance.
• Willingness to travel as required.

Responsibilities

• Perform on-site assessments to evaluate program effectiveness.
• Investigate customer complaints and support RCA activities.
• Identify at risk programs and implement CAPA follow-up actions.
• Monitor internal processes for quality standards via on-site and remote assessments.
• Guide and assist during client inspections and inform management of issues.
• Maintain a safe work environment and ensure regulatory compliance.
• Direct supervisory management in support of controlled environment programs.
• Travel as required.

Skills

Communication skills

Project management

Quality assurance

Leadership

Problem solving

Time management

Training

Coaching

Presentation

Microsoft Office

Tools

Microsoft Office

Job description

Critical Environments Manager

The Critical Environments Manager will be responsible for coordination and directing operations necessary to carry out contractual responsibilities between SBM and customers. This includes all necessary planning, supervision, customer relations and other high-level responsibilities to maintain the health of the programs assigned. This individual is also responsible for assessing, implementing and sustaining companywide standards along with developing program specific quality assurance and control processes.

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery
• Investigate customer complaints regarding quality and support RCA activities
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed
• Monitor internal processes for quality standards via on-site and remote program formal assessments
• Support new account transitions as assigned
• Guide and assist prior to and during high level client service inspections (i.e. Regulatory, Partner, VIP) and local management team informed of significant issues identified during activities and actions taken to improve
• Support operations feed forward loop through proper execution of the CE Quality Events as assigned
• Audit inventory supplies and equipment for condition and SOW delivery effectiveness
• Develop new approaches to solve problems identified during quality activities
• Investigate and promote improved equipment and methods
• Implement organization policies and goals
• Participate in the development of long-range plans for program/process improvements
• Support assigned sites in driving organic growth and new client opportunities
• Collect benchmarking data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of controlled environment programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Some travel is required for this position

Certificates, Licenses, Registrations

• Completed all safety and task training certification
• May be required to be forklift certified

Bilingual a plus

Key Skills and Knowledge

• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; addressing complaints and resolving problems.

Physical Demands & Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

For information about SBM's benefits, please visit SBM's website at:

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.