Critical Dispatch & Triage Coordinator

Pay Tel Communications, Inc.; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Pay Tel Communications, Inc. seeks a Triage and Dispatch Coordinator for a full-time, on-site position in the Greensboro–Winston-Salem–High Point area.

You will receive, prioritize, and assign service requests, monitor tickets, and enter data into internal systems while coordinating with jail staff and internal teams to ensure timely resolutions. You will maintain detailed records, follow procedures, and support ongoing improvements to dispatch and triage processes, while delivering clear

Qualifications

• Strong dispatching and prioritization abilities.
• Excellent written and verbal communication with internal teams and external customers.
• Responsive and customer-focused problem solving.
• Ability to multi-task and manage multiple calls and tickets.
• Accurate data entry and comfort with digital systems.

Responsibilities

• Receive, prioritize, and assign service requests to technical and support teams.
• Monitor incoming tickets and calls and update internal systems.
• Maintain detailed records and follow established procedures.
• Escalate urgent matters as needed and communicate with jail staff and stakeholders.
• Support continuous improvements to dispatch and triage processes.

Skills

Dispatching skills

Communication skills

Customer service

Multi-tasking

Data entry

Education

High school diploma or equivalent

Tools

Office software

Job description

Pay Tel Communications, Inc. seeks a Triage and Dispatch Coordinator for a full-time, on-site position in the Greensboro–Winston-Salem–High Point area.

You will receive, prioritize, and assign service requests, monitor tickets, and enter data into internal systems while coordinating with jail staff and internal teams to ensure timely resolutions. You will maintain detailed records, follow procedures, and support ongoing improvements to dispatch and triage processes, while delivering clear