Crisis Triage Worker - Deflection Metrosafe Grant

Seven Counties Services; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Seven Counties Services in Louisville, KY, seeks a Behavioral Health Hub Counselor to provide crisis and suicide interventions by telephone. You will assess caller needs, de-escalate crises, and connect individuals with appropriate community resources and mobile crisis when necessary.

Effective documentation, collaboration with law enforcement and local agencies, and a trauma-informed, person-centered approach are essential.

Qualifications

• Associates degree required; Bachelor's in related field preferred.
• Minimum six months' experience in social services.
• Full-time position; no personal or company vehicle required.

Responsibilities

• Receives and triages calls to Behavioral Health Hub and provides crisis and suicide intervention by phone.
• Connects callers with mobile crisis when appropriate and coordinates follow-up.
• Documents thorough records of all telephone interventions.
• Assesses, de-escalates, and develops crisis plans with community resources.
• Coordinates with law enforcement, families, and other agencies; communicates status to relevant parties.
• Attends staff meetings and uses a trauma‑informed, person-centered approach.

Skills

Crisis intervention

De-escalation

Communication

Record keeping

Trauma‑informed approach

Education

Associates degree

Bachelor's degree in related field (preferred)

Tools

Databases

Documentation system

Job description

Job Description:

ESSENTIAL JOB FUNCTIONS

Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers. Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when appropriate, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Assesses the situation, engage, and develop rapport, and de‑escalate. De‑escalates person in crisis and determine what you can do to help them today. Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis. Facilitates follow‑up interventions with the individual. Determines appropriate level of care during the crisis and arrange referrals. Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Performs other duties as assigned, including responding to emergency coverage needs. Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attends and participates in staff and team meetings. Utilizes person centered and trauma informed approach to each interaction.

EDUCATION

Associates degree required Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

EXPERIENCE

Minimum of six months’ experience in social services.

REQUIREMENTS

COMPANY OR PERSONAL VEHICLE USAGE: No PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time

Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what we do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.