Deflection Team Leader - Mobile Crisis Team

Seven Counties Services; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Benefits

Job summary

Seven Counties Services is seeking a Crisis Call Deflection Program Supervisor to oversee the Deflection program in Louisville, KY. You will manage staff schedules, supervise crisis interventions, and coordinate with law enforcement and community partners to connect people in crisis with resources.

A Bachelor's degree is required; a Master's degree is preferred. Candidates need over four years of human/social services experience with supervisory background and strong communication, program

Qualifications

• Bachelor’s degree in a related field; Master’s preferred.
• Over four years of human/social services experience with supervision.
• Excellent oral and written communication and public speaking.

Responsibilities

• Oversees day-to-day operations of the Deflection program.
• Creates and maintains staff work schedules.
• Provide staffing of runs to determine intervention and level of care.
• Ensure team conducts thorough crisis assessments and follow-up.
• Coordinate with law enforcement, families, and community resources.
• Maintain accurate documentation of interventions.
• Lead weekly team meetings and assist training needs.
• Be available for emergency coverage.

Skills

Supervisory experience

Strong communication

Education

Bachelor's Degree

Master's degree preferred

Job description

Job Description

Job Description: The Crisis Call Diversion Program/Deflection exists to deflect nonviolent behavioral health calls from 911 to a team of behavioral health providers that respond over the phone and in the community to meet the person in crisis where they are and connect to ongoing resources and support.

Schedule may include overnight hours.

Responsibilities

• Oversees day-to-day operations of the Deflection program.
• Creates and maintains staff work schedules, including requests for time off.
• Provide staffing of runs to determine appropriate intervention and level of care during the crisis.
• Ensure team is fully assessing each crisis, providing an appropriate level of care, and follow-up throughout the individual’s time of crisis as determined by person in crisis.
• Ensure continuous quality improvement of Deflection program by monitoring flow from initial call through release from case manager.
• Ensure team is working collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
• Ensure team is communicating pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
• Ensure team is completing and coordinating accurate, timely, and thorough documentation of all interventions transacted during the work shift.
• Assist with initial and ongoing training needs of the team.
• Perform other duties as assigned to assist Unit Manager.
• Be reasonably available to respond to emergency coverage needs.
• Facilitate a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
• Attend, participate, and be available to lead weekly team meetings.
• Utilize person centered and trauma informed approach to each interaction.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Education

• Education Bachelor’s Degree. Master's degree Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

Experience

• Experience Over four years human/social services experience with a supervisory background, and experience with program management. Thorough knowledge of relevant client population characteristics and related crisis response interventions. Excellent oral and written communication skills. Good interpersonal skills. Good public speaking abilities. Thorough knowledge of Deflection model and program contract deliverables. Good supervisory skills.

Physical Demands and Requirements

• Physical Demands/Requirements Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds or requires significant periods of walking or standing.
• Exposure to threat of bodily harm from clients or families, or unpleasant situations such as offensive language from callers.
• Normal tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.
• Ability to work a flexible schedule including evenings and weekends.
• Valid driver's license required, and met criteria to drive SCS-owned vehicles.
• Must meet all work and background check requirements for the MetroSafe call center.

Time Type

• Time Type: Full time

Benefits

• Competitive salaries and benefits

Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits.

In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.