Crisis Triage Specialist - Crisis Response Services - Sunday-Wednesday 12PM-10:30PM

Frontier Behavioral Health; Spokane (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Signing Bonus!

No-cost licensure supervision for lic.

Federal and State Loan Forgiveness

Reimbursement of License/Certification

Free Employee Assistance Program

Staff Discounts

Job summary

Frontier Behavioral Health in Spokane is seeking a Crisis Triage Specialist to provide telephone crisis intervention and evaluation for youth, adults and families in a behavioral health crisis. You will assess, de-escalate, and connect clients to stabilization services, with collaboration from community partners.

This role includes managing 10 to 20 cases, adhering to WACs and RCWs, and offering compassionate, trauma-informed care.

Qualifications

• Bachelor’s degree in behavioral health field.
• WA Counselor Agency Affiliated – Registered credential within 30 days of hire.
• Two years crisis experience preferred.

Responsibilities

• Provide initial and follow-up phone triage, assessment, and de-escalation in behavioral health crisis.
• Refer individuals to stabilization services and Designated Crisis Responders as needed.
• Conduct risk assessments for suicide/homicide and coordinate with authorities or responders.
• Collaborate with the Lead Manager to meet ITA/CIT timeframes and ensure continuity of care.
• Maintain documentation and knowledge of crisis resources and RCW/WAC requirements.

Skills

Empathy

Crisis intervention

Communication

Education

Bachelor's degree in behavioral health related field

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non‑profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence‑based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma‑Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
• Our evidence‑based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment.

SHIFT AVAILABLE:

• Sunday-Wednesday - Swing Shift (12PM - 10:30PM) - This is eligible for added shift differential to the base pay listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

includes but are not limited to the following:

• Provide initial and follow-up phone triage, assessment, and de-escalation services for individuals who are in an emotional or behavioral health crisis, including those referred for Involuntary Treatment Act (ITA) services.
• Provide referral services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis, including linkage to a Designated Crisis Responder (DCR).
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Work in collaboration with the Lead Manager to ensure that case response is met for ITA/CIT WAC and contractional time frames. Also ensure that any high-risk cases are brought to the Lead Manager in a timely manner.
• Be the liaison employee that works between the RCL and the DCRs for continuity of care of crisis intervention.
• Required to manage 10 to 20 active Crisis Response Cases
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in‑depth knowledge of community resources and ability to access resources to support and address client needs.
• Follow up on referrals made regarding at risk/high risk persons to ensure stabilization and/or services obtained.
• Participate in Peer Review, supervision, in‑center educational and administrative meetings as directed.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Obtain and maintain knowledge of WACs and RCWs related to crisis response services and Involuntary Treatment Act and DCR Protocols.
• Others duties as Assigned.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor’s degree in behavioral health related field
• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.

PREFERRED:

• Two years of experience serving individuals with behavioral health needs
• Experience with crisis intervention, including risk assessments

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders
• Knowledge of all WAC and RCW requirements for Crisis
• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Demonstrate evidence of critical thinking, decision‑making ability and problem‑solving skills.
• Ability to work autonomously

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Blood‑borne Pathogen Category III - No predictable exposure to blood‑borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

• All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.
• The Sunday-Wednesday 12PM-10:30PM shift is eligible for added shift differential of 6.58% added to the base pay above.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

www.fbhwa.org/careers/benefits

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

www.fbhwa.org/careers/perks

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.