Program Adminstrator II - Crisis Response

Frontier Behavioral Health; Spokane Valley (WA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Signing Bonus!

No-cost licensure supervision for lic.

Federal and State Loan Forgiveness

License/Certification fee reimburse

Free Employee Assistance Program

Staff discounts

Job summary

Frontier Behavioral Health in Spokane is seeking a Director of Crisis Programs to provide clinical and operational leadership for assigned crisis response programs, ensuring trauma‑informed, person‑centered care and adherence to regulatory standards. This role partners across teams to deliver high‑quality services.

The position supervises program supervisors, develops staff, and drives staffing, training, documentation and performance metrics to improve outcomes and service delivery.

Qualifications

• Master’s degree in behavioral health sciences.
• Active Washington State license to practice in behavioral health.
• Five years of direct treatment experience in behavioral health care.

Responsibilities

• Provide clinical and operational leadership for crisis response programs.
• Translate goals into effective operations, ensure staffing, training, and quality standards.
• Monitor performance, compliance, and metrics to drive continuous improvement.

Skills

Crisis intervention

Staff supervision

Leadership

Education

Master’s degree in behavioral health sciences

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non‑profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence‑based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma‑Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence‑based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

In partnership with the Program Director, provides clinical and operational leadership for assigned crisis response programs. Translates organizational and departmental goals into effective program operations, service delivery practices, quality standards, workforce development, and performance outcomes. Provides leadership, consultation, and support to supervisors and assigned staff; ensures effective staffing, workflow, training, documentation, and adherence to organizational, contractual, clinical, and regulatory requirements. Supports program development, implementation, evaluation, and continuous quality improvement. Monitors program performance, service outcomes, staffing, compliance, and key performance indicators; identifies barriers and opportunities for improvement and collaborates with the Director and internal and external partners to implement effective solutions. Provides clinical and administrative leadership in the management of complex situations, employee performance, client and community concerns, and program operations. Promotes a culture of accountability, collaboration, professional development, trauma-informed and person-centered care, and continuous improvement across assigned programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Participate in program planning and provide oversight of all assigned programs.
• Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive changes.
• Supervise supervisors who provide clinical supervision and supervise in a manner that promotes and develops clinical and leadership skill development.
• Develop and support supervisory and leadership capacity within assigned programs, including coaching, mentoring, succession planning, and development of emerging leaders.
• Address employee performance concerns in a timely manner, utilizing HR support as needed.
• Provide case consultation and case review.
• Develop and maintain effective working relationships with internal departments and external system partners to support coordinated service delivery, problem resolution, and continuous improvement across the crisis continuum.
• Oversee implementation of and adherence to organization-wide and department-specific FBH policies, monitoring for compliance and addressing non‑compliance as needed.
• Ensure staffing patterns and assignments fulfill workflow/coverage needs.
• Ensure program supervisors provide and document on‑going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness and elevates staff morale.
• Remain current with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed.
• Knowledge of applicable Washington State behavioral health regulations, crisis response requirements, involuntary treatment requirements, contractual standards, and evidence‑based and emerging practices in crisis intervention and behavioral health service delivery.
• Provide clinical and operational leadership in the delivery of crisis response services, ensuring services are coordinated, responsive, trauma‑informed, person‑centered, and consistent with applicable clinical, regulatory, and contractual requirements.
• Effectively disseminate information as appropriate. Effectively manage change, utilizing a positive approach.
• Assist staff to utilize productive conflict resolution techniques in handling conflict.
• Monitor staff performance to ensure staff meet performance expectations; productivity requirements, compliance with required training, documentation and timekeeping.
• Complete employee performance reviews in a timely manner.
• Address complaints, investigate concerns, and resolve problems.
• Provide consultation and training to the community as directed.
• Participate in peer review, staffing, and administrative meetings and in‑service training as directed.
• Escalate barriers, high‑risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
• Provide support and leadership outside of regular business hours when business‑critical situations require timely attention.
• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Master’s degree in behavioral health sciences.
• Active Washington State Department of Health Licensure in the State of Washington.
• Five years of experience post master’s degree providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional or mental health and/or co‑occurring mental health and substance use disorders.
• Experience with crisis intervention, including risk assessments.
• Two years of experience supervising employee.s
• Must have an unrestricted and valid driver’s license, be able to pass a motor vehicle screening and driving test, have active car insurance, and be willing to use their personal vehicle in the course of work.

PREFERRED:

• Designated Crisis Responder in Washington State and experience implementing Washington State’s Involuntary Treatment Act.
• Experience in Co‑Response with law enforcement, fire, EMTs, and/or other first responders.

KNOWLEDGE, SKILLS & ABILITIES:

• Competency in developing, implementing, evaluating, and modifying programs.

• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio‑economic status.

• Able to communicate and provide community presentations in a variety of venues.

• Must be computer literate with experience in Microsoft operating systems. Experience with electronic health records and reporting preferred.

• Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities.

• Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.

• Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community. Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.

• A broad range of experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence‑based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.

• Knowledge base should include an understanding of integrative managed behavioral health care systems and service management.

• Knowledge of the Washington State Involuntary Treatment Act.

• Knowledge of best practices for Co‑Responders with law enforcement, fire, EMTs, and other first responders.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position provides client services in‑office and within the community at large on a occasional to frequent basis.
• Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.
• Frequent travel between locations is required.
• The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.
• Daily use of a computer is required.
• May be required to lift 10 - 20 pounds.
• Blood‑borne Pathogen Category III - No predictable exposure to blood‑borne pathogens.
  

PAY RANGE

(Salary/ Exempt): $95,132.68-115,898.92

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is 95,132.68 annually.

IND#1

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

www.fbhwa.org/careers/benefits

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.