Crisis Triage QMHP

Denton County Mhmr Center Inc; Texas; On-site; USD 42,000 - 62,000; Full time

Job summary

Denton County MHMR is seeking a qualified Mental Health Professional (QMHP) to provide crisis services at the Psychiatric Triage Facility. You will conduct face-to-face assessments, respond to telephone interventions, and complete 24-hour follow-ups as needed under moderate supervision.

Requirements include a four-year degree in a human services field and one year of mental health experience; bilingual (English/Spanish) is preferred. This grant-funded role supports residents of Denton County.

Qualifications

• Graduation from an accredited four-year college or university with major course work in a human services field as required to qualify as a QMHP.
• One year of prior experience in a mental health field required.
• Master's Degree in a human services field and previous crisis experience preferred.

Responsibilities

• Attends and participates in all scheduled meetings.
• Provides courteous, professional services at all times and interacts with staff, clients, and community members.
• Begins all assessments within ten minutes post completed triage.
• Coordinates client care by ensuring appropriate staff contact within 10 minutes of arrival.
• Completes 24-hour follow ups both in person and over the phone as needed.

Skills

Interviewing

Screening & evaluation

Conveying instructions

Train others

Education

Bachelors in human services

Master's in human services preferred

Job description

Underthe direction of the Program Manager of Psychiatric Triage and within federal,state and local guidelines performs moderatelycomplex case management work.This position is grant funded.

The Crisis Psychiatric Triage Qualified Mental Health Professional(QMHP) is responsible for providing crisis services to residents of DentonCounty that present to the Psychiatric Triage Facility. Job duties include faceto face assessments and responding to needed telephone interventions. Additionally,this position will complete 24hr follow ups both in person and over the phoneas needed. Works under moderate supervision, with limited latitude for the use of initiative and independentjudgment.

Education,Training, and Experience

Graduationfrom an accredited four-year college or university with major course work in ahuman services field as required to qualify as a Qualified Mental HealthProfessional (QMHP) and one (1) year prior experience in a mental health fieldrequired. Master's Degree in a human services field and previous Crisisexperience preferred. English/Spanish bilingual preferred.

Registration,Certification, Licensure, and Other Qualifications

• Individual needs to meet the requirements toQualify as a QMHP
• All job specific training must be completed within 30days of hire.
• The position requires a valid Texas driver's license,auto liability insurance and a driving record acceptable to the Centersinsurance requirements.
• This position requires knowledge of causes andtreatment of mental illness and related conditions.

Knowledge,Skills, and Abilities

• Skill in interviewing,listening, providing case management services to individuals, and in theoperation of computers and applicable computer software.
• Ability to screen andevaluate individuals, provide appropriate referrals/resources, prepare reports,and communicate effectively.
• Ability to conveyinstructions and explanations to individuals and interested parties, explainavailable services.
• May train others.

Key Responsibilities

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• oAttends and participates in all scheduledmeetings.
• Staffwill attend all Psychiatric Triage team meetings as scheduled and sign in formeetings to acknowledge their presence and understanding of the topicsdiscussed.
• If ameeting is missed, staff will get with supervisor within one week to review theinformation.
• oProvides courteous, professional services atall times.
• Interactswith center staff, clients, and community members in a professional manner.
• oEnters time worked accurately each day andsubmits time sheet by deadline given.
• oGreets individuals in psychiatric triagefacility and gain an understanding of what brought them to the facility.
• Ensurecompletion of sign in sheet when applicable.
• Coordinatesclient care by ensuring appropriate staff member is contacted within 10 minutesof client arrival
• Ensuresconsents are obtained prior to releasing any information to outside entities.
• oProvides emergency/crisis intervention whennecessary according to Health and Human Services Commission (HHSC), traumainformed care principles, and center policies and procedures.
• Beginsall assessments within a maximum of ten minutes post completed triage.
• Completestriages as assigned. Discusses clinical outcome and notifies appropriatemanager if needed.
• oCollaborates with team members to determineleast restrictive treatment through screening form and other assessmentmethods.
• Discussestreatment recommendation at the end of every Risk of Harm (ROH) Assessment.
• Attemptsto contact all collaterals to gather or collaborate information provided duringROH Assessment, prior to discussing case with management.
• Discussescase as needed with appropriate manager.
• oCollaborate with individual and with communityagency to carry out least restrictive environment.
• Arrangetransportation as needed.
• Facilitateensure safety as needed.
• Coordinate/confirmadmission to inpatient facility as needed.
• oEnsures follow-up on 100% of individualsscreened within 24 hours.
• Completesor ensures screening email is sent to all necessary parties, with all necessaryinformation to complete 24 hour follow up.
• Followup appointment is documented in LOC 0 schedule.
• Completesfollow ups as assigned both in face to face and over the phone.
• oCompletes phone follow ups as needed.
• Monitorsemails throughout scheduled shift and completes any follow ups requested.
• Printsand posts follow up email in appropriate location that fall under differentshift.
• oCompletes Adult Needs and Strengths Assessment(ANSA)/Child and Adolescent Needs and Strengths Assessment (CANS) at time ofRisk of Harm assessment to determine whether a individual qualifies for crisispackage services.
• Documentsreason for clinical decision if deviating into level of care.
• Documentsindividuals determined level of care in crisis assessment and screening email.
• oWorks collaboratively with team members toensure all necessary level of care 9 and 0 services are provided.
• Completesfollow up appointments as assigned.
• Communicatesrecommendation to necessary staff (i.e. Counselor, Supervisors, Psychiatrist,Case Manager, etc.?)
• oDevelops Crisis/Recovery plans collaborativelywith each individual.
• Crisisplans are completed at time of risk of harm assessment.
• Allpersons with a substance abuse diagnosis, have a crisis plan goal whichaddresses substance abuse needs.
• Allcrisis plan objectives are individualized and measurable.
• oDocuments all services provided to a individualor on behalf of a individual served according to center guidelines.
• Documentationis completed within 2 business days and uploaded into Smart Care if applicable.
• CompleteROH Assessment documentation within one hour of interview.
• Correctionsare completed within 2 business days of being notified.
• Respondsto emails within a timely manner.
• oEnsure completion of client tracker for eachshift.
• Updatestracker immediately after individual is screened and ensures all appropriateinformation is added.
• Mailscaring letters out to individuals assessed at psychiatric triage facility on aweekly basis.
• oContact supervisor or designated backup forclarifications of procedures or clinical assistance as needed.
• Staffcommunicates urgent clinical and logistical needs with appropriate manager.
• ContactsProgram Manager for clarification of protocols or needed direction orassistance.
• oShares knowledge and resources by collaboratingwith teammates and sharing community resources when beneficial to client'streatment.
• oIs familiar with all applicable TexasAdministrative Code (TAC), fidelity tools and HHSC contract information andCenter policies and procedures.
• Alldocumentation is completed within two business days.
• Alldocumentation is complete, accurate, and compliant with Center and HHSCguidelines.
• Signscompany cars out prior to use and in after use, completes travel log in eachcar, completes maintenance request upon identifying problems, fills cars upwith gas using center gas card when cars reach ? tank, and is follows centerpolicy regarding accidents in center vehicles or on center time.
• oCompletes tasks in a manner that fostersprinciple of creating a safe place for both staff and individuals served.
• Identifyand report safety hazards to the appropriate manager.
• CompleteIncident Reports according to Denton County MHMR Policies and Procedures.
• Respondsto all chart audits by assigned deadline.
• Allpaperwork will be signed in black ink with credentials and date.
• oWorks in a team setting and provides supportand assistance to other team members as needed.
• oAll assignments given are completed in a timelymanner.
• oHas the ability to work independently and makedecisions but seeks guidance when needed.