Crisis Case Manager

Dentonmhmr; Denton (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Denton County MHMR is seeking a qualified QMHP to perform moderately complex case management within the MCOT program in Denton, TX. You will ensure ROH assessments are followed up within 24 hours and help connect individuals to needed services.

Responsibilities include coordinating care, maintaining accurate records, and working with a team to provide trauma-informed crisis interventions. A four-year degree in a human service field and QMHP credential are required.

Qualifications

• Bachelor's degree in a human service field required.
• QMHP credential and crisis experience preferred.

Responsibilities

• Ensure 24hr follow-up after ROH assessments and connect clients to services.
• Provide case management and collaborate with MCOT for appropriate LOC levels.
• Maintain caseloads, document care, and coordinate with supervisors.

Skills

Crisis intervention

Case management

Triage

Communication skills

MS Office

Education

QMHP credential

Bachelor's degree in human services

Tools

Electronic Health Record (EHR) system

Job description

Underthe direction of the Program Manager of Mobile Crisis Outreach Team (MCOT)Services and within federal, state and local guidelines performs moderately complex case management work.

This position is responsible for ensuring all individualswho complete a Risk of Harm (ROH) assessment receive a 24hr follow upappointment, within 24 hours of their initial assessment, and connectindividuals to services within the Denton County MHMR or in the community. Worksunder moderate supervision, with limitedlatitude for the use of initiative and independent judgment.

Education,Training, and Experience

• Graduation from an accredited four-yearcollege or university with major course work in a human service field asrequired to qualify as a Qualified Mental Health Professional (QMHP) required.
• Previous Crisis experience and 6 monthsexperience in mental health field preferred.

Registration,Certification, Licensure, and Other Qualifications

• Must have and maintain a backgroundand criminal history free from any disqualifying offenses as outlined by theTexas Administrative Code (TAC) and the Health and Human Services Commission(HHSC).
• Must possessand maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days.

• Successful completion of allposition-specific training within thirty (30) days of employment is required.

Knowledge,Skills, and Abilities

• Skillsin interviewing, listening, and providing case management services. Ability totriage and determine need for further assessment, provide appropriatereferrals/resources to clients, prepare reports, and communicate effectively.
• Abilityto convey instructions and explanations to individuals and interested parties.
• Maytrain others.
• Highly effective in working objectively with a diverse group ofpeople and be able to demonstrate communication, organizational,administrative, and office managerial skills.
• Computer skills required, specifically use of Microsoft Office,Microsoft Outlook, and the Center's electronic health record system.
• Ability to make decisions based on education and or clinicalexperience, which reflect consistency with Center's Guiding Principles,Policies and Procedures, and Standards of Care.
• Ability todisplay regular and reliable (in-person, if required) attendance.
• Understanding andpractice of Trauma Informed Care principles.

The following list outlines keyresponsibilities for the position; however, it is not exhaustive and does notencompass all responsibilities. Additional duties may be assigned as needed.

1. Attends and participates in all scheduledmeetings.
   1. a. Staff will attend all Crisis team meetings asscheduled and sign in for meetings to acknowledge their presence andunderstanding of the topics discussed.
   2. b. If a meeting is missed, staff will get withsupervisor within one week to review the information.
2. Provides courteous, professional services atall times.
   1. a. Maintains professional boundaries.
   2. b. Interacts with center staff, clients, andcommunity members in a professional manner.
3. Enters time worked accurately each day andsubmits time sheet by deadline given.
4. Provides emergency/crisis intervention whennecessary according to HHSC, trauma informed care principles, and centerpolicies and procedures.
   1. a. Completes triages with individuals who presentwith risk of harm to self or other and determines need for MCOT QMHP/LPHAintervention.
   2. b. Completes safety plans with individuals asneeded.
   3. c. Assists withsafety monitoring as needed for individuals experiencing a crisis.
5. Works collaboratively with MCOT members toensure all necessary level of care (LOC) 9,0, and 5 services are provided.
   1. a. Completes follow up, LOC5 appointments, andcase management appointments as assigned within deadline given.
   2. b. Communicates recommendation to necessary staff(i.e. Counselor, Supervisors, Psychiatrist, Case Manager, etc.?)
6. Develops Recovery plans collaboratively witheach individual.
   1. a. Recovery plans are completed during LOC5appointment, case management appointment, or at time of modified intake intoMental Health services.
   2. b. All persons with a substance abuse diagnosis,have a Recovery Plan goal which addresses substance abuse needs.
   3. c. All Recovery Planobjectives are individualized and measurable.
   4. d. The Recovery Plan is reviewed as needed andupdated when client identifies new goals or completes goals.
7. Effectively managers the LOC0 case load toensure all individuals who receive ROH assessment receive follow up asnecessary.
   1. a. Completes 24hr follow up appointments asassigned.
   2. b. Schedule and completes 2 nd followup appointment for all LOC0 clients and further follow ups as needed.
   3. c. Completes LOC5appointments as needed.
   4. d. Maintains and updates online schedule daily.
8. Effectively manages a caseload of 15-30clients between COPC (Denton) and FMOC (Flower Mound) locations; if applicable.
   1. a. Ensures each client on LOC5 caseload is seenface to face a minimum of once per week and completes documentation to includepresence or absence of suicidal and homicidal ideations, progress/lack ofprogress towards recovery goals, resources provided, and next appointment dateand time.
   2. b. Completes transition form (within 4 weeks ofdischarge), discharge Child and Adolescent Needs and Strengths Assessment(CANS)/Adult Needs and Strengths Assessment (ANSA), and discharge summarywithin a week of discharge of individual.
   3. c. Completes modified intakes as needed.
   4. d. Provides skills training in a collaborativemanner with individuals as needed.
   5. e. Provides referrals and ensures individual islinked to community resources or Denton County MHMR Mental Health services forcontinued care.
   6. f. Cancels remainingappointments as needed and notifies program manager of need for chartaudit.
9. Makes community-based visits as needed forindividual contact.
   1. a. Ensure weekly face to face contact is madewith individuals on caseload.
   2. b. Completes unscheduled home visit, sendsletters, completes phone follow ups for any individuals who do not attendscheduled appointments.
   3. c. Staffs withsupervisor and completes welfare check on individuals who present withsignificant risk.
10. Documents all services provided to a client oron behalf of a client according to center guidelines.
    1. a. Documentation is completed within 2 businessdays and uploaded into Smart Care if applicable.
    2. b. Corrections are completed within 2 businessdays of being notified.
    3. c. Responds toemails within a timely manner.
11. Contact supervisor or designated backup forclarifications of procedures or clinical assistance as needed.
    1. a. Staff communicates urgent clinical andlogistical needs with appropriate manager.
    2. b. Contacts Team Lead or Program Manager forclarification of protocols or needed direction or assistance.
    3. c. Communicates needfor assistance with any follow ups as needed.
12. Shares knowledge and resources bycollaborating with teammates and sharing community resources when beneficial toclient's treatment.
13. Is familiar with all applicable TAC, fidelitytools and HHSC contract information and Center policies and procedures.
    1. a. All documentation is completed within twobusiness days.
    2. b. Skills training notes include fidelity words.
    3. c. All documentationis complete, accurate, and compliant with Center and HHSC guidelines.
    4. d. Signs company cars out prior to use and inafter use, completes travel log in each car, completes maintenance request uponidentifying problems, fills cars up with gas using center gas card when carsreach ? tank, and is follows center policy regarding accidents in centervehicles or on center time.
14. Completes tasks in a manner that fostersprinciple of creating a safe place for both staff and clients.
    1. a. Identify and report safety hazards to theappropriate manager.
    2. b. Complete Incident Reports according to DentonCounty MHMR Policies and Procedures.
15. Responds to allchart audits by assigned deadline.
16. All paperworkwill be signed in black ink with credentials and date.
17. Works in a team setting and provides supportand assistance to other MCOT members as needed.
18. All assignments given are completed in atimely manner.
19. Has the ability to work independently and makedecisions but seeks guidance when needed.
20. Participates inthe Center's Zero Suicide Initiative.
    1. a. Supports individuals experiencing a crisis by promptlyconnecting them with appropriate Center programs, such as the Mobile CrisisOutreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or otherapplicable resources. Ensure seamless coordination to facilitate timelyintervention.
    2. b. Remains with individuals, when deemed safe, to providesupport and maintain a calm environment until specialized crisis staff oremergency personnel arrive to take over intervention efforts. Adheres to safetyprotocols to prevent escalation of the crisis situation.
    3. c. Participates indebriefing sessions with the immediate supervisor or designated staff followinga crisis event. Collaborate with the team to review the incident, identifylessons learned, and ensure all HHSC guidelines and Center policies arefollowed.