Crisis Support & Safety Specialist

MHC Mental Health Cooperative, Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Mental Health Cooperative, Inc. (MHC) in Nashville seeks a Crisis Support Specialist to work with EPS staff, monitor consumers in emergency psychiatric services, and assist teammates in delivering safe, therapeutic interventions.

The role requires strong communication, basic nursing support, and ability to de-escalate crises, with responsibilities spanning intake support, insurance verification, and coordinating office operations to maintain a compliant, healing environment.

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in mental health or health care preferred.
• Valid Tennessee Driver’s License.
• Acceptable Criminal Background Investigation.

Responsibilities

• Answer phone calls in a professional manner.
• Assist walk-in center visitors.
• Verify insurance status through Tennessee Anytime or MH Safety Net.
• Prepare documentation and gather paperwork; assist in completing forms.
• Maintain organized office and stock of supplies.
• Assist in de-escalating crises and monitor safety of consumers.

Skills

Interpersonal skills

Professionalism & empathy

Approachability

Relationship building

Strategic thinking

Quick learner

Adaptability

Time management

Multi-tasking

Prioritization

Communication

Clear communication

Education

High school diploma or GED

Job description

Mental Health Cooperative, Inc. (MHC) in Nashville seeks a Crisis Support Specialist to work with EPS staff, monitor consumers in emergency psychiatric services, and assist teammates in delivering safe, therapeutic interventions.

The role requires strong communication, basic nursing support, and ability to de-escalate crises, with responsibilities spanning intake support, insurance verification, and coordinating office operations to maintain a compliant, healing environment.