Crisis Care Navigator

Mental Health Cooperative Inc; Nashville, Northern (TN, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Mental Health Cooperative, Inc. (MHC) in Nashville seeks a Crisis Support Specialist to assist EPS staff, monitor patients in emergency services, and help with safe, therapeutic interventions.

The role emphasizes collaboration, recovery-based care, and effective communication with consumers and staff. Requirements include a high school diploma or GED, 1–2 years in health care or mental health, and a valid Tennessee driver’s license.

Qualifications

• High school diploma or GED required or equivalent.
• 1–2 years of experience in mental health or healthcare preferred.
• Valid Tennessee Driver’s License and clean background are required.

Responsibilities

• Answer phone calls in a professional manner.
• Assist walk-in center visitors promptly and courteously.
• Verify insurance status and document required information.
• Maintain an organized office and coordinate supplies.
• Support crisis intervention efforts and ensure safety.

Skills

Interpersonal Skills

Professionalism

Empathy

Approachability

Teamwork

Time Management

Communication

Education

High school diploma or GED

Job description

Mental Health Cooperative, Inc. (MHC) in Nashville seeks a Crisis Support Specialist to assist EPS staff, monitor patients in emergency services, and help with safe, therapeutic interventions.

The role emphasizes collaboration, recovery-based care, and effective communication with consumers and staff. Requirements include a high school diploma or GED, 1–2 years in health care or mental health, and a valid Tennessee driver’s license.