Crisis Specialist - Black Hawk County

Provident Healthcare Consulting; Waterloo (IA); Remote; USD 42,000 - 65,000; Full time

Job summary

Elevate Behavioral Health seeks a Crisis Specialist to perform mobile crisis response and follow-up services via phone and in person. This role may involve court-ordered diversions and mental health commitments as needed, with use of a personal vehicle required.

The position is remote with a dedicated home office and high-speed internet; occasional dispatch with a partner to Black Hawk and surrounding counties is expected.

Qualifications

• Experience in crisis intervention with suicide intervention and postvention.
• Knowledge of community resources.
• Experience assisting people with addiction, relationship difficulties, depression, stress, extreme poverty, mental illness, parenting, etc.
• Dependable transportation and a valid driver's license.

Responsibilities

• Provide on-call services during working hours Monday-Friday, dispatched with a partner for mobile crisis calls in the Black Hawk and surrounding counties.
• Completing in person and phone call follow ups to crisis response clients.
• Work with community partners and collaborate regarding follow ups and what mobile crisis services entail.
• Provide patient-centered care and demonstrate positive regard to all clients.
• Function in a multi-tasking, multi-priority environment with accuracy and attention to detail.
• Complete required documentation and maintain accurate records within the Electronic Health Record.
• Remain available to clients via phone during working hours.
• Provide referrals for services to clients as needed.

Skills

Crisis intervention

Suicide intervention

Community resources knowledge

Dependable transportation

Valid driver's license

Education

Bachelor's degree with 30 semester hours or equivalent in a human services field

Bachelor's degree in a non-human services-related field, associate's degree, or high school diploma with 2 years of behavioral health experience and 30 hours of crisis/mental health in-service training

Registered nurse with a minimum of one year of experience in behavioral or mental health services

A law enforcement officer with a minimum of two years of experience in the law enforcement field

An emergency medical technician (EMT) with a minimum of two years of experience

A peer support specialist with a minimum of one year of experience in behavioral or mental health services

A family support peer specialist with a minimum of one year of experience in behavioral or mental health services

Job description

Position Description: The Crisis Specialist performs the general functions as a mobile crisis responder and working with clients on follow up services with the additional crisis follow up programming. This includes phone calls and in person follow ups with clients who have utilized Elevate mobile crisis services. This position may also be working with court ordered diversion services and mental health committals as needed. This position does require the use of personal vehicle so dependable transportation is a must.

Position Summary

1. A mental health professional as defined in Iowa Code section 228.1
2. A bachelor's degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services
3. A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field
4. An emergency medical technician (EMT) with a minimum of two years of experience in the EMT's field
5. A peer support specialist with a minimum of one year of experience in behavioral or mental health services
6. A family support peer specialist with a minimum of one year of experience in behavioral or mental health services
7. A registered nurse with a minimum of one year of experience in behavioral or mental health services
8. A bachelor's degree in a non-human services-related field, associate's degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training

Job Responsibilities

• Provide on call services during working hours Monday-Friday. This involves being dispatched with a partner for mobile crisis calls in the Black Hawk and surrounding counties.
• Completing in person and phone call follow ups to crisis response clients
• Work with community partners and collaborate regarding follow ups, and what mobile crisis services entail
• Provides excellent patient driven care and demonstrate superior positive regard to all clients
• Function in a multi-tasking, multiple priorities environment while maintaining accuracy and attention to detail
• Complete required documentation and maintain accurate records within the Electronic Health Record.
• Remain available to clients via phone during working hours.
• Provide referrals for services to clients as needed

Qualifications

• Crisis Intervention with experience in suicide intervention, and postvention
• Knowledge of community resources
• Experience assisting people with addiction, relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
• Dependable transportation
• Possess a valid driver's license and provide a certified driving record if transporting clients or coworkers

This is a remote position so you must have high speed internet and a designated work area to complete phone calls and documentation that follows all HIPAA and confidentiality guidelines.

ELEVATE Behavioral Health is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment, free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.