Crisis Specialist

Horizon Health and Wellness; Apache Junction (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Medical, dental, vision insurance

401k with company match

PTO and holidays

Tuition reimbursement

Meaningful work

Job summary

Horizon Health and Wellness, Inc. is seeking a Crisis Specialist to perform face-to-face crisis assessments across age groups in the Pinal County community. You will intervene, triage, and refer to follow-up treatment to support a return to a stable lifestyle.

Horizon provides mobile crisis teams 7 days a week and 365 days a year. This full-time role operates on four 10-hour shifts weekly with varying days, contributing to accessible crisis care across the region.

Qualifications

• Ability to prioritize workload and manage multiple crises.
• Strong judgment and decision-making under challenging situations.
• Clear verbal communication with patients, families and teams.
• Analytical thinking to assess risks and plan interventions.

Responsibilities

• Provide face-to-face crisis assessment and intervention for all ages.
• Intervene to alleviate immediate crisis, triage and refer for follow-up care.
• May provide outreach to outpatient clients as needed.
• Participate in mobile crisis teams available 7 days a week, 365 days a year.
• Full-time schedule includes four 10-hour shifts with three days off weekly.

Skills

Prioritization

Judgment

Calm demeanor

Verbal communication

Analytical thinking

Conflict resolution

Work under pressure

Education

High School Diploma / GED + 4 years BH experience

Bachelor's degree in Behavioral Health

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We Offer

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Horizon Health & Wellness provides extensive training for Crisis Specialists including suicide assessment, referral resources, crisis intervention and treatment planning, in-home safety, crisis de-escalation skills, critical incident debriefing, CPR/First Aid and more.

Qualifications

A Crisis Specialist provides face to face crisis assessment and intervention to individuals from all age groups in the Pinal County community who are experiencing behavioral health crises. This position shall intervene to alleviate the participant’s immediate social, emotional, or environmental crisis and assess, evaluate, triage, and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle. This position may also provide outreach and engagement to outpatient clients as needed.

Horizon provides mobile crisis teams 7 days/week 365 days/year. Full time Crisis staff work four 10-hour shifts per week (with 3 days off per week). Various shift days and times are available.

We are currently looking for qualified candidates to work within our Apache Junction, Casa Grande or Florence locations.

Qualifications Required

• Minimum of High School Diploma/GED with four (4) years of behavioral health experience OR bachelor’s degree in behavioral health related field. Experience equivalency is considered if combined education & experience meets qualifications as Behavioral Health Technician (BHT).Education & behavioral health work experience:
• Must be at least 21 years of age or older.
• Possess valid driver’s license with acceptable driving record including but not limited to a serious traffic violation (ie. Reckless Driving; at fault accident; felony speeding) or greater than 2 traffic violations in prior 39 months.
• Trained in crisis intervention and offer services to agency participants and residents in the community.
• Appropriate referrals and placements within the treatment continuum.
• Demonstrated ability to provide counseling/case management to SMI participants in the Mental Health program.
• Demonstrated knowledge of special populations such as substance abuse.
• Demonstrated ability to develop treatment plan and summary based on participants needs.
• Demonstrated ability to distinguish between alcohol and other drug-related symptoms and other pre-existing physical problems or pathologic behaviors.
• Demonstrated ability to understand the biopsychosocial influences and effects of dependencies.
• Demonstrated knowledge of how the acute and chronic nature of the dependence and the ways medical, emotional, behavioral, social, educational and other interventions are used to treat the participant.
• Demonstrated knowledge of referral resources available to participants.
• Able to effectively employ analytical and problem-solving skills.
• Must be certified in First Aid and CPR, agency will provide training if candidate does not have active certification.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card and pass a background check with Pinal County Sheriffs department to ensure access to the Correctional Facilities.

Mental and Emotional

• Ability to prioritize workload
• Sound judgment and decision-making ability
• Ability to maintain calm, non-defensive, supportive attitude during difficult interactions
• Demonstrate excellent verbal communication skills
• Ability to analyze variables and situations
• Ability to resolve problems, handle conflict and make effective decisions under pressure
• Ability to think on his/her feet in the public spotlight

Physical

• Long periods of sitting, ability to bend, lift and carry up to 50 pounds
• Able to operate phone, Fax, copier and a computer
• Able to operate Agency vehicle

Qualifications Preferred

• Bilingual – English/Spanish
• Experience working in Integrated Healthcare, Behavioral Health or Primary Care environment.
• Advanced knowledge of cultural diversity and sensitivity