Crisis Services Clinician - Pro Pod - Day Shift

Crisis Connections; Seattle (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Union representation

Job summary

Crisis Connections is seeking a Crisis Services Clinician to join our Seattle-based, in-person team. You will oversee Crisis Support Specialists and Crisis Intervention Specialists, guiding crisis response on three service areas: Crisis Services, Dispatch Services, and Professional Services.

You will lead risk assessments, safety planning, and referrals to higher levels of care as needed. As a Mental Health Professional, you will coordinate with clinical staff to ensure emotional support,

Qualifications

• Crisis intervention and suicide risk assessment expertise.
• Ability to provide emotional support and safety planning.
• Experience guiding CSS and CIS during crisis calls.

Responsibilities

• Oversee CSS and CIS during scheduled shifts.
• Assess behavioral health and suicide risk and de-escalate crises.
• Document calls accurately in the electronic health record.
• Provide feedback and coaching to frontline crisis staff.
• Coordinate with crisis services to connect callers with resources.

Skills

Crisis intervention

Risk assessment

De-escalation

Clinical decision making

Emotional support

Tools

Electronic Health Records (EHR)

Job description

Description

Position Title: Crisis Services Clinician

Reports to: Clinical Supervisor

Type: Full-Time

Location: Seattle, WA, In-person role

Schedule: Sunday - Thursday OR Tuesday-Saturday ; 8 am - 4 pm OR 7 am - 3 pm

Payrate: $37.24/hr.

Union Representation: Represented by OPEIU

Program Summary:

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Position Summary:

As a Crisis Services Clinician, you will be a qualified Mental Health Professional who works within three service areas, including Crisis Services, Dispatch Services and Professional Services. The Crisis Services Clinician is trained to provide risk assessment oversight, clinical decision making and support Crisis Support Specialists (CSS) and Crisis Intervention Specialists (CIS) through consultation and coaching during live calls on the Regional Crisis Lines. Clinicians take lead in developing crisis intervention plans and coordinate with CSS and CIS to provide callers with emotional support, assess for safety, make referrals to higher levels of care if needed and provide information & referrals to essential community resources. The goal is to stabilize the individual thereby reducing the likelihood of future crises and minimize law enforcement and Emergency Room involvement when possible.

Clinical expertise is executed in the areas of crisis intervention, de-escalation, assessment of behavioral health and suicide risk, and determining appropriate levels of care. Responsibilities include overseeing all activities within the phone room, monitoring the delivery of services via phone, quality assurance, clinical decision making, and debriefing challenging calls and working collaboratively with fellow clinical staff and paraprofessionals during each shift. The Crisis Services Clinician will ensure that callers receive appropriate emotional support, safety assessment, and referrals to the appropriate level of care.

Job Duties and Responsibilities:

Crisis Line Services

Responsible for the direct oversight, monitoring and coaching of CSS and CIS working during scheduled shifts.

Responsible for supporting CSS and CIS in assessing behavioral health and suicide risk, de-escalate crisis situations, and offer safety planning to callers in distress; ensuring that best available clinical intervention practices and community resources are implemented.

Ensures completion of appropriate screening and linkage to Next Day Appointments, Mobile Response and Stabilization Services, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and/or other outreach services available for the caller’s area or region.

Supports CSS and CIS with ongoing and immediate feedback.

Ensure that all agency policies and procedures are followed.

Assists CSS and CIS in identification of callers who are known to the agency and may have case plans on file.

Ensure that all calls are documented accurately and completely using the assigned electronic health record.

Utilizes trauma-informed, non-judgmental communication techniques to de-escalate high-stress contacts and implement recovery-oriented services.

Contributes to a team atmosphere that is professional, congenial, and respectful.

Follow the Crisis Connections mission: To foster resilience and well-being for all by connecting people to accessible and compassionate support.

Dispatch Services

Conduct assessments on calls to the King County Crisis and Commitment public line, evaluating the risk of harm and implementing optimal clinical intervention practices.

Provide compassionate emotional support to callers while remaining vigilant regarding crisis and suicide intervention strategies.

Utilize the King County Client Lookup System (CLS) to identify callers who may be affiliated with a community mental health center.

Ensure meticulous and thorough documentation of all calls

Complete Sheena's law referrals from Law enforcement by conducting telephonic outreach to the person of concern or facilitating crisis services such as the mobile crisis team or Children Crisis Outreach Response System Referral. Notify the Public Mental Health Agency the person of concern is enrolled with, documenting the interaction in the Sheena's law Log forms.

Answer calls from first responders 24/7, ensuring timely responses to urgent situations.

Gather essential information from first responders regarding the individual in crisis.

Utilize ECLS/EDIE and other electronic systems to identify available supports or resources for the client.

Offer less restrictive options to first responders in real-time, prioritizing client safety and well-being.

Establish a warm connection to the identified resource, facilitating seamless transitions for the individual in crisis.

Professional Services

Hospital Diversion and Authorization Responsibilities

Answers the Hospital Authorization Line, screening referrals for medical necessity eligibility using Adult and Child Level of Care Utilization Screening Systems (LOCUS and CALOCUS).

Ensures accurate and thorough completion and maintenance of all necessary paper documentation and electronic data entry, adhering strictly to established policies and procedures for information gathering, consulting with psychiatrists, and documenting client acceptance or denial of inpatient level of care.

Completes all authorizations within two hours of receiving complete referral information and meets all timeline requirements, completing data entry and paper document dissemination