Crisis Services Clinician, Dispatch (CSC)

Crisis Clinic; Seattle (WA); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Union-represented role

Excellent benefits

Annual wage increases

Job summary

Crisis Connections in Seattle, WA is seeking a Crisis Services Clinician for Dispatch (RCL) to join an in-person, full-time swing shift from 4 PM to 12 AM Pacific Time. You will lead clinical decision-making, perform crisis assessments, and coordinate responses with first responders and hospital partners.

This role emphasizes high-acuity, script-free crisis work, mentorship of crisis staff, and collaboration with community agencies. A Master's degree and AAC licensure eligibility are required.

Qualifications

• Master's degree in a social science or related field.
• Eligible for, pursuing, or have an Agency Affiliated Counselor (AAC) licensure or higher (Licensure costs reimbursed; support provided)
• At least 2 years of supervised clinical experience working with individuals experiencing serious mental illness
• Strong clinical judgment, calm decision-making, and comfort in high-pressure situations
• Prior leadership, supervision, or consultation experience strongly preferred

Responsibilities

• Provide clinical assessment, suicide risk evaluation, and crisis intervention via telephone
• Serve as the clinical lead on shift, offering real-time consultation, coaching, and support to crisis staff and volunteers
• Coordinate crisis response, including hospital diversion, triage, and one-call coordination with first responders
• Authorize inpatient services using clinical judgment and least-restrictive care principles
• Ensure accurate documentation and adherence to high clinical and ethical standards
• Collaborate with community partners, hospitals, mobile crisis teams, and public mental health agencies

Skills

Clinical assessment

Suicide risk evaluation

Crisis decision-making

Leadership experience

Calm decision-making

Education

Master's degree in social science or related field

AAC licensure eligibility or pursuit

Job description

Description

Crisis Services Clinician for Dispatch (RCL)

Location: Seattle, WA - In-Person

Shift - Full-Time Swing Shift - 4 PM to 12 AM Pacific Time

Pay: $37.24/hour

Union-represented (OPEIU)

Be there when it matters - and practice at the top of your license.

At Crisis Connections, crisis clinicians don't read scripts or carry caseloads. They provide real-time clinical decision-making, guide life-saving interventions, and serve as trusted clinical leaders supporting the front-line staff who answer the call.

As a Crisis Services Clinician, you'll combine direct crisis assessment with clinical leadership - supporting callers in their most critical moments while mentoring and consulting with crisis phone staff and volunteers. This is high-acuity work done collaboratively, with structure, backup, and mission-driven purpose.

If you thrive in fast-paced environments and want crisis work that is clinically meaningful and sustainable, this role offers impact, stability, and strong team support.

What You'll Do

• Provide clinical assessment, suicide risk evaluation, and crisis intervention via telephone
• Serve as the clinical lead on shift, offering real-time consultation, coaching, and support to crisis phone staff and volunteers
• Coordinate crisis response, including hospital diversion, triage, and one-call coordination with first responders
• Authorize inpatient services using clinical judgment and least-restrictive care principles
• Ensure accurate documentation and adherence to high clinical and ethical standards
• Collaborate with community partners, hospitals, mobile crisis teams, and public mental health agencies

This Role Is a Great Fit If You

• Enjoy rapid assessment, clinical consultation, and decision-making in high-acuity situations
• Prefer shift-based work without an ongoing caseload
• Value collaborative practice and structured clinical leadership
• Want meaningful crisis work without field response or productivity quotas

Requirements

What We're Looking For

• Master's degree in a social science or related field
• Eligible for, pursuing, or have an Agency Affiliated Counselor (AAC) licensure or higher (Licensure costs reimbursed; support provided)
• At least 2 years of supervised clinical experience working with individuals experiencing serious mental illness
• Strong clinical judgment, calm decision-making, and comfort in high-pressure situations
• Prior leadership, supervision, or consultation experience strongly preferred

Why Join Crisis Connections

• Mission-driven work with immediate, life-changing impact
• Supportive, collaborative clinical team with ongoing training and consultation
• Union-represented role with predictable wage progression and job protections
• Excellent benefits, including medical, dental, vision, PTO, paid holidays, and retirement options
• Annual wage increases and opportunities for growth
• Flexible scheduling, free parking, and transit benefits
• A workplace that actively values diversity, equity, inclusion, and lived experience

Our Commitment

Crisis Connections is an equal opportunity employer. We strongly encourage candidates from BIPOC, LGBTQ+, and disability communities to apply. Diverse perspectives strengthen our organization and the care we provide.