Crisis Safety Specialist - resolve Crisis Services

UPMC; Pittsburgh (Allegheny County); On-site; USD 38,000 - 56,000; Full time

Job summary

UPMC Western Psychiatric Hospital is seeking a Crisis Safety Specialist to join Resolve Crisis Services. The role supports a 24/7 crisis program, including hotline, mobile crisis, walk-in center and youth services.

You will greet visitors, manage front desk operations, conduct safety searches and assist in safety program development. The position requires a high school diploma, with a bachelor’s degree preferred, and about 2 years of related experience in safety, crisis intervention or mental

Qualifications

• HS Diploma required.
• Bachelor's degree preferred.
• 2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.
• Ability to respond calmly and effectively to psychiatric and medical emergencies.

Responsibilities

• Greet customers, patients, and visitors.
• Conduct safety searches on all entering the building.
• Assist in managing the front desk and support the milieu.
• Aid in developing and implementing safety management for walk-in and residential environments.
• Participate in staff meetings and committees.
• Report safety concerns immediately.
• Provide customer service.
• Handle disruptive individuals using de-escalation techniques.
• Demonstrate knowledge of mental health laws.
• Answer phones and direct calls.
• Complete reports and incident documentation.
• Orient new crisis staff.
• Enforce UPMC policies and maintain a secure environment.
• Manage evidence, valuables, and lost/found items.
• Respond to crisis situations as a team member.

Skills

Crisis intervention

De-escalation

Customer service

Collaborative teamwork

Education

High School Diploma

Bachelor's degree preferred

Job description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Safety Specialist to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Position Purpose:

• Greet customers, patients, and visitors.
• Conduct safety searches on all entering the building.
• Assist in managing the front desk and support the milieu.
• Aid in developing and implementing safety management for walk-in and residential environments.

Responsibilities:

• Participate in staff meetings and committees.
• Report safety concerns immediately.
• Provide customer service.
• Handle disruptive individuals using de-escalation techniques.
• Demonstrate knowledge of mental health laws.
• Answer phones and direct calls.
• Complete reports and incident documentation.
• Orient new crisis staff.
• Enforce UPMC policies and maintain a secure environment.
• Manage evidence, valuables, and lost/found items.
• Respond to crisis situations as a team member.

HS Diploma required.

Bachelor's degree preferred

2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.

Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.

Ability to defuse and handle distraught or hostile person(s) in a professional manner required.

Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.

Ability to work collaboratively within a multidisciplinary team.

Ability to work under stress, with an unpredictable consumer flow, flexible schedule, and rotating shifts.

Licensure, Certifications, and Clearances:

CCM training is required within 30 days of hire and annually thereafter

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran