Crisis-Response Victim Advocate

Family Services Inc; City of Poughkeepsie (NY); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer‑4

Paid vacation and holidays

Job summary

Family Services, Inc. in Poughkeepsie, NY seeks a Victim Advocate to respond to victims in crisis, provide casework, crisis counseling, safety planning, referrals, and assistance with crime victims claims. The role includes 24-hour hotline and walk-in support.

This non-exempt, full-time position with 32 hours per week and on-call duties requires compassion, resilience, and ability to coordinate with law enforcement and community partners.

Qualifications

• BA in Human Services preferred and/or 3 to 5 years relevant work experience.
• Human Services, counseling, and/or advocacy experience.

Responsibilities

• Complete intakes with victims seeking services as outlined by policy and procedure todetermineeligibility for services andidentifyvictim needs.
• Review consent and confidentiality with victims on a regular basis.
• Provide eligible and needed servicesto victims including crisis counseling, safety planning, advocacy,accompaniment, information and referrals, and Office of Victim Services claims filing.
• Meet with victims in person and over the phone to provide ongoing services, support, and needs assessments.
• Accompany victims of crime as needed while providing crisis counseling, information and referrals,assistancewith crime victims compensation claims, criminal justiceadvocacyand personal advocacy.
• Establish andmaintainliaisons within the District Attorney’s Office, Law Enforcement, hospitals, attorneys, social services, and other community agencies and stakeholders.
• Accompanyvictimsto hospitals, police departments, Title IX hearings, court, and other community agencies or locations during regular and irregular hours which may be on short notice.
• Review all assigned Office of Victim Services claims regularly and ensure claims are effectively managed.

Skills

Crisis counseling

Safety planning

Advocacy

Information referrals

On-call readiness

Education

BA in Human Services preferred

Job description

Family Services, Inc. in Poughkeepsie, NY seeks a Victim Advocate to respond to victims in crisis, provide casework, crisis counseling, safety planning, referrals, and assistance with crime victims claims. The role includes 24-hour hotline and walk-in support.

This non-exempt, full-time position with 32 hours per week and on-call duties requires compassion, resilience, and ability to coordinate with law enforcement and community partners.