Crisis-Response Tech & Alerts Specialist

Sibylline; Austin (TX); On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance - Sibylline pays 80%

Dental Insurance - Employee Paid

Vision Insurance - Sibylline pays 100%

401(k) with up to 5% company matching

20 paid days per year

Sick time 24 hours per year

Holidays

Employee Assistance Plan (EAP)

Job summary

Sibylline seeks a Crisis Response Technology Analyst to support a 24/7 team across the USA, UK, and APAC. You will manage crisis response systems, own Everbridge Visual Command Center configurations, and coordinate cross-functional efforts with our Embedded Operations Team.

You’ll work on site at our client’s offices in Austin, TX, during core hours 9:00 AM to 5:00 PM, with occasional after-hours support during crisis events and weekend on-call rotations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Project Management or related field.

Responsibilities

• Manage the emergency alert program day-to-day and ensure reliable operation.
• Serve as configuration owner for Visual Command Center and related tools, maintaining alerting logic and data.
• Author and improve standard operating procedures for the team's systems and workflows.
• Operationalize new technology and build training materials to drive adoption.
• Own end-to-end technology enhancement projects and coordinate with client teams.
• Coordinate with multiple teams and vendors to meet delivery timelines.
• Triage and resolve day-to-day system issues and ensure data quality.

Skills

Attention to detail

Strong communication

Curiosity about technology

Organized self-starter

Anticipate challenges

Interest in world events

AI-assisted workflows

Education

Bachelor's degree in Computer Science

Master's degree preferred

Tools

Wrike

Everbridge

Veoci

Job description

Sibylline seeks a Crisis Response Technology Analyst to support a 24/7 team across the USA, UK, and APAC. You will manage crisis response systems, own Everbridge Visual Command Center configurations, and coordinate cross-functional efforts with our Embedded Operations Team.

You’ll work on site at our client’s offices in Austin, TX, during core hours 9:00 AM to 5:00 PM, with occasional after-hours support during crisis events and weekend on-call rotations.