Crisis Response Tech & Alert Systems Lead

Sibylline Americas; Austin (TX); On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Disability Insurance

Life Insurance

401(k) with matching

Paid time off

Sick time

Holidays

EAP

Job summary

Sibylline Americas is seeking a Crisis Response Technology Analyst to support a 24/7 team delivering actionable intelligence across the USA, UK, and APAC. You will manage crisis response systems, with emphasis on the Everbridge Visual Command Center, configuring emergency alerts and coordinating cross-functionally to keep programs running reliably.

The role is on-site at the client's offices in Austin, TX, with core hours Monday to Friday 9:00 AM to 5:00 PM.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Project Management or related field; Master’s preferred or equivalent professional experience.
• Project management experience and Wrike experience preferred.
• Ability to work flexible hours including evenings, weekends, and holidays as operational needs dictate.

Responsibilities

• Manage the emergency alert program day-to-day: configuration, procedures, documentation, and cross-functional coordination.
• Serve as configuration owner and super-user for Visual Command Center, Everbridge, Veoci, and related tools, maintaining alerting logic and data.
• Author and improve SOPs and training materials for the team.
• Operationalize new technology across the analyst team and build training materials.
• Own end-to-end technology enhancement projects with client’s IT team and BRD documents.

Skills

Attention to detail

Communication

Technical curiosity

Organized self-starter

Cross-functional collaboration

Pressure handling

AI workflows experience

Wrike

Education

Bachelor's degree

Master’s degree preferred

Tools

Wrike

Job description

Sibylline Americas is seeking a Crisis Response Technology Analyst to support a 24/7 team delivering actionable intelligence across the USA, UK, and APAC. You will manage crisis response systems, with emphasis on the Everbridge Visual Command Center, configuring emergency alerts and coordinating cross-functionally to keep programs running reliably.

The role is on-site at the client's offices in Austin, TX, with core hours Monday to Friday 9:00 AM to 5:00 PM.