Crisis Program Supervisor

Pacific Clinics; Fairfield (CA); On-site; USD 79,000 - 98,000; Full time

Benefits offered by this job

Hiring incentive

License differential

Bilingual differential

Benefits on day one

401K match

Time off

Job summary

Pacific Clinics is seeking a leader to hire, train, and manage Crisis Intervention Specialists and Family Specialists in Solano County. The role coordinates daily operations, ensures policy compliance, and oversees staff scheduling, training, and coaching to deliver high-quality crisis intervention services.

The position requires a BA/BS in a relevant field, 1+ year of crisis-related experience, and certs such as First Aid/CPR/TCI; leadership and collaboration skills are essential.

Qualifications

• Bachelor's degree in psychology, social work, counseling, education or related field.
• 1+ year of experience in social or mental health services delivery or crisis management.
• First Aid, CPR, and TCI training; willingness to obtain required certifications.

Responsibilities

• Lead, train, and supervise Crisis Intervention Specialists and Family Specialists.
• Coordinate daily program operations and ensure policy adherence.
• Supervise scheduling and coverage to meet crisis needs.
• Ensure documentation is accurate, complete, and audit-ready.
• Collaborate with community partners and law enforcement as needed.
• Model evidence-based practices in trainings and supervision.

Skills

Crisis management

Leadership & supervision

Communication

Staff development

Education

Bachelor's Degree in Psychology, Social Work, Counseling, Education

Job description

Overview

This position is eligible for a $1,000 hiring incentive!!!*

Compensation We Offer

• The initial compensation for this position ranges from $79,295 - $97,523 per year; depending on experience, location and internal equity considerations
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
• 7.5% Bilingual Differential for qualified positions**

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We provide a robust benefits package which includes medical, dental & vision
• 401K Employer Match up to 4%
• Competitive Time Off Plans

*Hiring Incentive paid out after 30 days and 6 months

** Must meet eligibility requirements based on employment status

About our Program: Solano Mobile Crisis

services for Solano County will include the provision of emergency crisis intervention services to Solano County residents — both youth and adults — who are acutely suicidal, homicidal, or gravely disabled. Services include phone crisis screening and triage; in-person crisis evaluation and crisis intervention services; and linkage to an appropriate level of follow-up service, including, but not limited to, referring individuals to the crisis stabilization unit (CSU) or a local emergency department (ED).The Mobile Crisis Unit will deliver–in partnership with local law enforcement, the CSU, local EDs, and Solano County Behavioral Health (SCBH)–a coordinated system of crisis services.

Schedule

Tuesday - Friday 8 pm - 6 am

Pay Range

$79,295 - $97,523 per year

Job Summary

Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de‑escalation services. Functions as one of two liaisons between the team and community partners. Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem‑solving barriers related to acute mental health crisis.
• Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis.
• Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents.
• Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating.
• Ensures individuals voice is heard and is culturally responsive to internal and external customers.
• Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
• Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
• Models how to create an effective strength‑based relationship with a child an individual and trains counselors Crisis Intervention
• Specialists an or Family Specialist in same.
• Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
• Management and oversight of 24‑hour scheduling, including managing last minute call outs, vacations and training requirements
• Oversees and supports the implementation of treatment plans safety planning and resourcing for individuals served.
• Participates in Crisis Continuum in supporting the call schedule when Crisis Intervention Specialists are out. Will step in to provide direct service.
• Completes all required documentation and ensures the same with direct reports.
• May participate in after hours and weekend on call rotation which may include in person response.
• Supports staff in following all risk management and incident reporting procedures.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
• Ensures and monitors defined outcome achievement for youth and families individuals and satisfaction levels for youth, families individuals and referring workers and agencies.
• Provides effective crisis and risk prevention and management
• Manages operations including utilization of resources such as all administrative electronic systems.
• Assumes a leadership role in the development of the Crisis team.
• Provides a variety of learning opportunities for staff including in class courses and field supervision and coaching.
• Works closely with the clinical program leadership to ensure full implementation of the agency service philosophy.
• Required to meet applicable productivity and documentation requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Bachelor's Degree (BA/ BS) in Psychology, Social Work, Counseling, Education, or related field and one (1) or more years of experience in social or mental health services delivery, crisis management, or equivalent field, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• First Aid Certification, CPR Certification and TCI Training required.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Competencies

Conflict Resolution

CQI/QA Project

Documents Clearly and Accurately

Encouraging Customer Focus

Supervision and Accountability

Physical Requirements

Must remain physically fit enough to keep clients self‑safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

Move quickly/run

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.