Crisis Non-Police Response Clinician

ADP, Inc.; St. Louis (MO); On-site; USD 47,000 - 55,000; Full time

Job summary

Behavioral Health Response in St. Louis, MO, seeks a C-NPR to work with a paired team responding to 911 calls related to behavioral health crises, in partnership with law enforcement and the C3RT.

You will provide crisis intervention, assessments, referrals, and education, while maintaining clinical boundaries and documentation in the agency’s electronic records system.

Qualifications

• BA/BS degree in business management, marketing, or related field.
• Minimum of one year’s sales and/or marketing experience.
• Ability to create, develop and make formal presentations using audio/visual aids.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation and skills.
• Excellent time management skills, attention to detail in follow-up, and creative problem-solving skills.

Responsibilities

• Ride along with a partner to respond to 911 calls and/or community encounters with individuals experiencing a behavioral health crisis.
• Respond to calls from JCRU’s 911 Crisis Call Diversion Specialist needs when law enforcement response is not required, but a face-to-face response is warranted.
• Adhere to safety protocols and JCRU procedures when responding without police presence.
• Participate in cross training with crisis police response C-NPR and emergency personnel.
• Maintain strong working relationships with law enforcement and community stakeholders.
• Maintain appropriate clinical boundaries and prioritize access to behavioral health services.
• Ensure client-centered, community-focused approach in line with ethics.
• Perform high-quality clinical triage assessments and documentations; develop individualized treatment plans.

Skills

Sales experience

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Customer service

Education

BA/BS degree in business management, marketing, or related field

Job description

Salary Range: $47,000.00 To $55,000.00 Annually

Position Summary:

The primary goal of this position is to work in partnership with law enforcement and C3RT (Community Centered Crisis Response Team) to respond directly to individuals experiencing a non-violent behavioral health crisis without police presence. A paired team of a masters and bachelor level C-NPR will respond to 911 and other police dispatch calls believed to be related to behavioral health crisis. Working together with law enforcement, the C-NPR will provide effective crisis intervention services including providing crisis assessment and referral services, behavioral health education and support, brief solution-focused treatment, de-escalation, mental health first aid, connecting community members with follow-up services, and transport when needed.

Job Responsibilities:

• Ride along with a partner to respond to 911 calls and/or community encounters with individuals experiencing a behavioral health crisis.
• Respond to calls from JCRU’s 911 Crisis Call Diversion Specialist needs when law enforcement response is not required, but a face-to-face response is warranted.
• Always adheres to all safety protocols and follows JCRU’s procedures/guidance when responding without police presence.
• Participate in cross training with crisis police response C-NPR, law enforcement, and other emergency personnel as required.
• Maintain strong working relationships with law enforcement and other community stake holders.
• Maintain appropriate clinical boundaries and prioritize access to behavioral health services.
• Maintain client centered and community focused approach consistent with behavioral health professional’s ethics and principles.
• Performs high quality clinical triage assessments with excellent customer service skills. Documentation is written in a proficient and professional manner. Using sound clinical judgment develops an individualized, comprehensive treatment plan to assist client in establishing necessary mental health services including provisional diagnosis and thorough suicide risk assessment.
• NPR will complete all necessary documentation within BHR’s electronic records platform and ensures documentation is received by BHR by end of shift. NPR must be proficient in all documentation platforms and aware of account/location specific requirements regarding documentation completion.
• Perform various other duties and functions as required or assigned within area of expertise or scope of the position.

Education, Experience, Skills Required, and Professional Characteristics:

• BA/BS degree in business management, marketing, or other related field.
• Minimum of one year’s sales and/or marketing experience.
• Ability to create, develop and make formal presentations using audio/visual aids.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation and skills.
• Excellent time management skills, exceptional detail in follow-up, and creative problem-solving skills.

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.