Crisis Line Clinician (Evenings)

Compass Health Network; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A nonprofit healthcare organization in Missouri is seeking a Crisis Line Clinician to provide immediate person-centered assistance via their Crisis Line. The role involves crisis interventions, supporting callers' needs, and maintaining documentation to ensure quality patient care. Candidates should possess relevant educational qualifications and experience in behavioral health to effectively contribute to our mission of promoting wellness in the community.

Benefits

Opportunities for career advancement

Professional development and licensure supervision

Mentorship programs

Tuition reimbursement & scholarships

Employee Assistance Program

Headspace Access for mental well-being

Generous paid time off and holidays

NHSC Loan Repayment eligibility

Qualifications

• At least one year of experience in behavioral health or human services.
• Working knowledge of DSM-V required.

Responsibilities

• Provide clinically appropriate crisis interventions over the phone.
• Complete Zero Suicide screening and identify caller’s needs.
• Maintain client records, following agency and state regulations.

Skills

Culturally competent services

Crisis intervention

Documentation in professional manner

Education

Associate degree

Bachelor’s degree in social work or psychology

Job description

Compensation: $25.54/hour

The Crisis Line Clinician provides immediate person-centered assistance via the Compass Disaster Line. The Crisis Line Clinician is responsible for quickly identifying each caller’s needs and directing callers to intake services, existing providers, and other resources, as clinically appropriate.

This remote position is available to Missouri residents and is scheduled Monday through Friday 4p-12a.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Provide person-centered and trauma informed services when speaking with callers
• Provide clinically appropriate crisis interventions over the phone
• Complete Provides Zero Suicide screening and work to identify each caller’s needs in a timely manner
• Attend monthly meetings and weekly clinical supervision with Crisis Line Supervisor
• Maintain agreed upon level of productivity
• Provide culturally competent services to meet the unique cultural needs of each caller
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Refer and coordinate with mobile outreach team, as necessary
• Collaborate and communicate with caller’s multi-disciplinary treatment team
• Flexibility with shifts may be required
• Make follow-up calls to callers, as required (follow up clinicians)
• Review follow-up referrals and complete outgoing calls, as required (follow up clinicians)
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral, as required (follow up clinicians)
• Screen for safety, identify immediate needs, provide education on resources and services available, and complete coordination and referral with other programs within Compass Health, as required (follow up clinicians)
• Other duties as assigned by supervisor

• Associate degree required
• Bachelor’s degree in social work, psychology or related field preferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• At least one (1) year of experience in behavioral health or human services if Associate degree is the highest degree obtained
• Working knowledge of DSM-V required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:

• [Link available when viewing the job]
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
• NHSC Loan Repayment eligibility

We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.