Crisis Intervention & Victim Advocacy Coordinator

SAAFE House; Texas; On-site; USD 42,000 - 52,000; Full time

Job summary

Trinity County Outreach Coordinator is a front-line role responsible for delivering crisis intervention and support services to victims of family violence or sexual abuse in Trinity County. The position emphasizes intake, referrals, and coordination with local agencies to aid client recovery.

The role requires handling multiple tasks, maintaining confidentiality, and supervising volunteers, with a focus on community collaboration and data reporting.

Qualifications

• Bachelor's or Master's in a social service field preferred.
• At least two years of experience in a similar organization, preferably in family violence or sexual assault programs.
• High school diploma or GED required.
• Reliable transportation with current auto insurance as required by the state.

Responsibilities

• Provide intake sessions and assess eligibility for services.
• Offer information and referrals relevant to each client's situation.
• Deliver crisis intervention and support to survivors, individually or in groups.
• Provide accompaniment/transportation to emergency medical care and access to residential services.
• Assist with donation management and client/community distribution.

Skills

Confidentiality policies

Crisis management

Multi-tasking

Organization

Communication skills

Independent work

Team coordination

Education

Bachelor's/Master's in social services

High school diploma or GED

Tools

Computer

Calculator

Telephone

Automobile

Job description

Trinity CountyOutreach Coordinator

Position Summary: Responsible for service delivery In Trinity County to victims who have experienced Family Violence or Sexual Abuse. Primary task is crisis intervention and support services to aid in their recovery from the abuse.

Qualifications

• Prefer Bachelors degree and/or Masters Degree in social service field
• Must have two years experience working as an employee and/or volunteer in a similar organization. Preferably a family violence and sexual assault program
• Must have high school diploma or GED equivalent
• Must have reliable transportation and current auto insurance as required by the State of Texas

Essential Duties and Responsibilities

• Provide intake sessions assessing individual’s eligibility for services
• Provide information and referrals relevant to each individual’s situation
• Responsible for providing crisis intervention and support services either individually or in groups to survivors
• Provide accompaniment and/or transportation to emergency medical care, and immediate access to agency residential services
• Assist with donation maintenance including accepting, counting, distributing donations to clients and the community
• Provide legal information and assistance in the civil and criminal justice system to include information on obtaining crime victim compensation benefits and protective orders
• Provide personal accompaniment to include court and community resources
• Facilitate and develop education and support groups
• Keep current formalized resource/referral system to aid clients in seeking community resources
• Provide daily documentation of client information, maintaining required statistical and administrative documentation for monthly, quarterly, and annual reports
• Provide personal advocacy to include food, clothing, personal hygiene and other donated items
• Participate in rotation to provide 24-hour crisis intervention services
• Provide supervision to volunteers working in Trinity County program
• Attend meetings pertinent to job performance
• Coordinate services with other community agencies to include law enforcement and hospitals
• Provide as needed information to community stakeholders about how to access our services and dynamics of family violence and sexual assault
• Assist with prevention efforts as needed

Building and Equipment Maintenance

• Assist in maintenance of agency equipment
• Assist in maintaining building safety

Additional Job Duties

• All other duties as assigned
• Data entry as related to position

Personal Skills

• Ability to understand and comply with confidentiality policies
• Ability to remain calm while coping with crisis situations
• Ability to handle multiple tasks and prioritize workload
• Ability to organize work area
• Requires good verbal and written communication skills
• Ability to work independently without supervision

Physical and Sensory

• Ability to walk, stand, kneel, push, stoop, reach above the shoulder, bend repeatedly, grasp, pull, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 45 lbs., perceive depth, operate a motor vehicle and operate motor equipment
• Conditions include working closely with others, working alone, working while children are playing close by, working protracted or irregular hours
• Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, and automobile
• Ability to be flexible and change duties with short notice as needed

Supervisor: Client Services Director

Work Schedule: Monday through Friday and on call duty

Regular Schedule Hours 8:30 – 5:00 (Flex Time Policy)

Schedules are subject to change to meet the needs of the agency.

Location: Outreach offices and outside agencies in service area

Status: Non-exempt, 40 hours a week

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as exhaustive of all responsibilities, duties and skills required for the position.

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