Crisis Intervention Specialist — 2nd Shift

WCA: Wisconsin Counties Association; Illinois; On-site; USD 29,000 - 32,000; Full time

Job summary

Wisconsin Counties Association seeks a Crisis Center Specialist for the Winnebago County Crisis Center on the 2nd shift. The role includes serving as a phone counselor and information/referral hub, with a focus on crisis intervention and mental health support.

The position is full-time, 40 hours per week, with a 3pm-11pm schedule. A high school diploma is required, with preference for applicants holding a Bachelor’s degree in social work, psychology, or related fields, and prior crisis care

Qualifications

• High school diploma or equivalent with some post-high school training or experience in mental health or related field.
• Bachelor’s degree preferred in social work, psychology, or related field; or completion of a recognized alcohol and other drug abuse counselor program.

Responsibilities

• Provide direct services to Crisis Center residents; act as phone counselor and information/referral specialist.
• Monitor mental and physical health symptoms and report changes to case managers and supervisors.
• Operate Crisis Intervention/Helpline; answer calls and assist individuals in crisis.

Skills

Verbal communication

Written communication

Trauma Informed Care

Crisis intervention

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Clinical record software

Job description

Wisconsin Counties Association seeks a Crisis Center Specialist for the Winnebago County Crisis Center on the 2nd shift. The role includes serving as a phone counselor and information/referral hub, with a focus on crisis intervention and mental health support.

The position is full-time, 40 hours per week, with a 3pm-11pm schedule. A high school diploma is required, with preference for applicants holding a Bachelor’s degree in social work, psychology, or related fields, and prior crisis care