Crisis Intervention & Resource Specialist (Remote)

Elevance Health; Carson City (NV); Hybrid; USD 28,000 - 52,000; Full time

Benefits offered by this job

Major medical

HSA

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401k

Job summary

Elevance Health is seeking a behavioral health support professional to screen, assess, and intervene with callers via phone, text, or chat. You will document interactions, coordinate service linkage, and ensure regulatory compliance in a hybrid work setup.

The role requires strong crisis experience, familiarity with Microsoft Office tools, and the ability to navigate a call-center environment. Start date targeted for September 28, 2026, with remote work options and periodic in-office presence as

Qualifications

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.
• Must be fluent in Microsoft Outlook, Word, Teams. Some knowledge with OneNote Preferred
• Experience with call center environment - a bonus
• Crisis experience, ability to stay calm in difficult conversations and handle difficult personalities.

Responsibilities

• Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Skills

Outlook

Word

Teams

OneNote

Crisis intervention

Call center

Education

HS diploma or equivalent

BS/BA in mental health or human services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

OneNote

Job description

Elevance Health is seeking a behavioral health support professional to screen, assess, and intervene with callers via phone, text, or chat. You will document interactions, coordinate service linkage, and ensure regulatory compliance in a hybrid work setup.

The role requires strong crisis experience, familiarity with Microsoft Office tools, and the ability to navigate a call-center environment. Start date targeted for September 28, 2026, with remote work options and periodic in-office presence as