Crisis Intervention & Resource Navigator

Jobtailor; Connecticut; On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor is seeking a crisis services specialist in the United States. The role involves handling inbound calls, texts, and chats from individuals in crisis and performing safety screenings to assess risk and needs.

You will develop a plan of action in collaboration with the individual and ensure timely documentation of all interactions. Responsibilities include linkage follow‑up, coordination with other agencies to optimize resources, and strict adherence to HIPAA, OSHA, and all applicable

Qualifications

• Performs safety screenings and assessments to discern presence and acuity of risk
• Develops plan of action in collaboration with the individual
• Completes timely, accurate documentation of interactions
• Provides linkage follow‑up to ensure service access
• Coordinates with other agencies and resources to optimize outcomes
• Ensures compliance with HIPAA, OSHA, and regulations

Responsibilities

• Takes inbound calls, texts, and chats from individuals in crisis
• Uses information from screenings to determine appropriate interventions
• Documents interactions accurately and in a timely manner
• Provides linkage and follow‑up to ensure access to services
• Collaborates with agencies to coordinate resources
• Maintains compliance with federal, state, and local regulations

Skills

Crisis intervention

Safety screenings

Documentation

Linkage follow‑up

Collaboration

Behavioral health experience

Call center experience

Bilingual (preferred)

Education

HS diploma or equivalent

BS/BA in mental health or human services (preferred)

Job description

Jobtailor is seeking a crisis services specialist in the United States. The role involves handling inbound calls, texts, and chats from individuals in crisis and performing safety screenings to assess risk and needs.

You will develop a plan of action in collaboration with the individual and ensure timely documentation of all interactions. Responsibilities include linkage follow‑up, coordination with other agencies to optimize resources, and strict adherence to HIPAA, OSHA, and all applicable