Crisis Intervention & Programs Manager

null; Webster (TX); On-site; USD 42,500 - 57,500; Full time

Job summary

Bay Area Turning Point (BATP) is seeking a Crisis Intervention Manager to lead the residential services team and oversee case management, transportation, and child services coordination. The role reports to the Shelter Director and supports the client services program in achieving program objectives.

The position requires a 4‑year degree or equivalent experience, strong leadership and crisis intervention skills, and the ability to work a flexible schedule totaling 40 hours per week.

Qualifications

• Minimum of 2 years of prior case management experience.
• Minimum of 2 years of management experience.
• Bachelor’s degree or equivalent or comparable experience; driving eligibility required (3+ years verifiable driving).

Responsibilities

• Provide case management oversight and help create goals and safety plans.
• Review caseloads and guide staff on complex cases.
• Approve financial assistance purchases within budget.
• Oversee transportation scheduling and weekly reporting.
• Supervise children services activities and CPS backup.
• Serve as manager-on-call to support after-hours operations.
• Provide crisis intervention and participate in community networking.

Skills

Case management

Leadership

Communication

Crisis intervention

Education

Bachelor’s degree or equivalent

Job description

Crisis Intervention Manager job at Bay Area Turning Point Inc.. Webster, TX.

Job Title : Crisis Intervention Manager	FLSA Status: Exempt
Department: Client Services Program	Reports to: Shelter Director
Effective Date: 3/4/2024	Pay Rate: $50,000 annually $24.04 per hour

Position Overview:
The Crisis Intervention Manager manages the Children Services Coordinator, Operations Aide and the Crisis Case Management team for the residential program.
HOURS: 40 hours weekly minimum or as necessary to achieve program objectives, tasks, and responsibilities.
Have the flexibility to work Monday-Wednesday 9AM-6PM; Thursday 10AM-7PM and Friday 8AM-3PM and untraditional hours to meet the program's needs.
Essential Duties and Responsibilities:
Case Management:

• Provide support to the residential case management team in creating case plans to include goal setting, crisis intervention, recovery, and self-sufficiency services that address but are not limited to physical, mental, and emotional wellness.
• Review caseloads with case managers; provide guidance and oversight on specific cases as needed.
• Ensure weekly case management availability to facilitate goal setting and safety planning.
• Maintain accurate documentation and records of case management services and activities.
• Approve purchase requests for financial assistance for clients, i.e., gas cards, bus tokens, and DoorDash cards, based on the agency’s budget.
• Oversee coordination of events, workshops, and programs for adult residents in the residential program.

Operations Aide:

• Provide oversight of the transportation schedule and client transportation needs.
• Ensure transportation logs are submitted weekly to capture the service for grant reporting.

Children Services Coordinator:

• Provide oversight of children services activities for the children in the residential program.
• Serve as backup for CPS intervention.
• Provide oversight of children assessments, school enrollments and activities.

Other:

• Serve as the Manager On-call, on a monthly rotation schedule, for both Non-Residential and Residential programs, assisting the client services team with coverage and emergent concerns after hours.
• Provide crisis intervention assistance to residents and prospective residents.
• Attend assigned networking meetings monthly.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
• Other duties as assigned.

Qualifications:

• Minimum of 2 years of prior Case Management experience
• Minimum of 2 years prior experience in management

Education and Other Requirements:

• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must have a clean driving record/automobile insurance coverage and be insurable/ have at least 3 years of verifiable driving experience.
• Provide and maintain personal auto insurance.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Ability to demonstrate leadership, communication, and problem-solving skills.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.
• Case management services and goal-setting plans to assist clients in the recovery process .
• Knowledgeable of community resources

I have read and understand the essential job functions that have been outlined in the above job description for
Bay Area Turning Point, Inc.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization’s ongoing needs.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.