Crisis Intervention Manager

Bay Area Turning Point; Webster (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Bay Area Turning Point is seeking a Crisis Intervention Manager to oversee the residential program's Case Management team, the Operations Aide, and the Crisis Case Management staff. The role includes supervising staff, ensuring program entry procedures, and coordinating services to support residents.

The position requires strong leadership, crisis intervention skills, and the ability to manage complex cases while maintaining documentation and program goals.

Qualifications

• Minimum of 2 years of prior Case Management experience.
• Minimum of 2 years of prior management experience.

Responsibilities

• Provide oversight of residential case management, guiding goal setting and safety planning.
• Manage and supervise the Crisis Case Management team and related staff.
• Coordinate transportation and client services within the residential program.
• Serve as on-call manager rotating monthly for after-hours coverage.

Skills

Case management

Leadership

Crisis intervention

Communication

Education

Bachelor's degree in Social Work / Sociology / Psychology / Human Resources

Job description

Position Overview

The Crisis Intervention Manager manages the Children Services Coordinator, Operations Aide and the Crisis Case Management team for the residential program.

Hours

40 hours weekly minimum or as necessary to achieve program objectives, tasks, and responsibilities. Flexible schedule includes Monday‑Wednesday 9:00 AM–6:00 PM; Thursday 10:00 AM–7:00 PM; Friday 8:00 AM–3:00 PM and untraditional hours to meet the program’s needs.

Essential Duties and Responsibilities

Case Management

• Provide support to the residential case management team in creating case plans, including goal setting, crisis intervention, recovery, and self‑sufficiency services that address physical, mental, and emotional wellness.
• Review caseloads with case managers; provide guidance and oversight of specific cases as needed.
• Ensure each new residential client completes required program entry, including shelter and hotel procedures.
• Ensure weekly case management availability to facilitate goal setting and safety planning.
• Maintain accurate documentation and records of case management services and activities.
• Approve purchase requests for financial assistance for clients (e.g., gas cards, bus tokens, DoorDash cards) based on the agency’s budget.
• Oversee coordination of events, workshops, and programs for adult residents in the residential program.

Operations Aide

• Provide oversight of the transportation schedule and client transportation needs.
• Ensure transportation logs are submitted weekly to capture the service for grant reporting.

Children Services Coordinator

• Provide oversight of children services activities for the children in the residential program.
• Serve as backup for CPS intervention.
• Provide oversight of children assessments, school enrollments and activities.

Other

• Serve as the Manager On‑call on a monthly rotation schedule for both Non‑Residential and Residential programs, assisting the client services team with coverage and emergent concerns after hours.
• Provide crisis intervention assistance to residents and prospective residents.
• Attend assigned networking meetings monthly.
• Maintain knowledge of overall agency objectives, activities, and client assistance resources.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
• Other duties as assigned.

Qualifications

• Minimum of 2 years of prior Case Management experience.
• Minimum of 2 years of prior management experience.

Education and Other Requirements

• Minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/automobile insurance coverage and be insurable with at least 3 years of verifiable driving experience.
• Provide and maintain personal auto insurance.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job‑Specific Competencies

• Management of staff and volunteers, including scheduling, on‑the‑job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem‑solving skills.
• Ability to demonstrate critical thinking skills to assist staff with in‑the‑moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.
• Understanding of residential programs and the dynamics of communal living.
• Case management services and goal‑setting plans to assist clients in the recovery process.
• Knowledgeable of community resources.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.