Crisis Intervention & Housing Support Specialist

The-Salvation-Arm; Redmond (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical, vision, dental insurance

Parental leave

Sick leave

Job summary

The Salvation Army in Redmond is seeking a Housing Support Specialist for Haven Heights to assist residents, ensure safety, and coordinate services. The role emphasizes crisis intervention, documentation, and collaboration with the housing team.

Responsibilities include responding to emergencies, maintaining records, and working with leadership to uphold housing standards. The position requires a high school diploma or GED and prior experience in public-facing roles within shelter settings.

Qualifications

• Excellent verbal and written English communication.
• Ability to conduct safety inspections and crisis intervention.
• Knowledge of community resources and trauma-informed care.
• Proficient with basic computer tools and databases.

Responsibilities

• Provide assistance and information to residents to maintain a safe environment.
• Respond to emergencies and provide crisis intervention.
• Conduct periodic inspections and coordinate with leadership and staff.
• Maintain case records and required forms in HMIS/WellSky.
• Collaborate with maintenance and other Salvation Army staff.

Skills

Crisis intervention

De-escalation techniques

Communication skills

Recordkeeping

Education

High school diploma or GED

6 months public contact/customer service

Experience with homelessness in shelter/residential program

Tools

HMIS

WellSky

Job description

The Salvation Army in Redmond is seeking a Housing Support Specialist for Haven Heights to assist residents, ensure safety, and coordinate services. The role emphasizes crisis intervention, documentation, and collaboration with the housing team.

Responsibilities include responding to emergencies, maintaining records, and working with leadership to uphold housing standards. The position requires a high school diploma or GED and prior experience in public-facing roles within shelter settings.