Bilingual Crisis Intake & Placement Case Manager

Pillars Community Health; Berwyn (IL); On-site; USD 25,485 - 30,996; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Wellness day

Relias training

Job summary

Pillars Community Health in Berwyn, IL is seeking an Administrative Support Specialist for the Mobile Crisis Response team. You will triage crisis response assignments, facilitate hospital placements and discharge appointments, and assist with limited case management and direct client contact.

This role requires bilingual English/Spanish, a bachelor’s degree in counseling or a related field, 1–2 years of relevant experience, and strong organizational and communication skills.

Qualifications

• Bachelor’s degree or equivalent in counseling, psychology, social work, or related field.
• 1–2 years of direct client case management or related social/behavioral health experience.
• Strong communication and organizational skills; bilingual English/Spanish required.

Responsibilities

• Triage crisis response cases and coordinate post-crisis follow-up.
• Support hospital placements and discharge planning with crisis teams.
• Maintain client records and logs per policies and KPIs.
• Travel to client locations as needed for crisis response and intake.

Skills

Bilingual English/Spanish

Education

Bachelor's degree in counseling/related field

Tools

Electronic Health Records (EHR)

Job description

SUMMARY

In collaboration with the Director of Crisis Services and the Mobile Crisis Response Supervisors, this position provides administrative support to the Mobile Crisis Response team to triage crisis response case assignments, support the facilitation of hospital placements and discharge appointments, and help organize, aspects of the Mobile Crisis Response and SASS services provided by Pillars Community Health. This position will also perform limited case management activities and have direct client contact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains resources for community linkages related to MCR services
• Monitors Mobile Crisis Response webpage and accepts and facilitates transfers on a daily basis.
• Coordinates all Crisis program client assignments for post-crisis follow-up
• Assists with facilitating the completion of consent forms with the client’s family during the crisis and/or after the crisis response, as needed. This may include traveling to the client’s location.
• Attends hospital and other community stakeholder meetings as needed
• Works with hospital discharge planners on a daily basis to triage the follow-up needs of clients discharging from the hospitals.
• Gathers and inputs data into electronic health records according to department needs and compliance requirements.
• Maintains various logs and electronic client records in accordance with department and agency policies to help track and monitor key performance indicators and program outcomes
• Outreaches clients and client families and maintains all logs and tracking systems according to department needs
• Follows-up with clients and their family to identify and discuss resources, gaps in resources, and provides information about continued treatment options. Client meetings may occur at the office, the client’s home, or a community location.
• Collaborates with other intake staff throughout the organization (Psychiatry, Outpatient Mental Health, etc) in processing client need for services.
• Assist with continued post-crisis placement efforts in collaboration with other clinicians. In situations involving greater than 48 hours for placement, travels to the hospital to meet with the client, presents the assessment, gathers information about changes, communicates with the ER staff and physician. Discusses any changes, the reassessment, and safety plans with the Director.
• Participates in organizational meetings, in-services, monthly department meetings, and weekly staff meetings.
• As needed, maintain a small caseload to support case management needs of clients post-crisis services
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Bachelor’s degree in counseling, psychology, social work, marriage and family therapy or related field required. Equivalent combination of education and experience may be considered in lieu of degree.

1-2 years of direct client case management experience in social service, behavioral health, community health outreach, or related field required. Prior experience coordinating health care for clients/patients is preferred. Customer service experience required.

LANGUAGE SKILLS

Bilingual (English/Spanish) required.

DESIRED SKILLS

Seeking candidate with a positive, caring, and compassionate attitude toward mental health and those living with mental illness. Must be able to problem solve and make quick decisions during intake calls. Must have excellent organizational and communication skills. Candidate must demonstrate initiative and be a self-starter. Candidate must be able to collaborate with other health care providers and work within different systems. Must be able to communicate effectively with emergency room (ER) staff and other mental health providers. Intermediate computer skills required.

OTHER

Must maintain a safe driving record and have a current valid Illinois Drivers License. Personal vehicle needed for travel to/from office and community-based interventions. Mileage for authorized work-related purposes is reimbursable.

PAY & BENEFIT INFORMATION

$18.50 – $22.50 per hour*

* Wage is based on one’s experience, qualifications, and bilingual language skills as compared with our position requirements and other similar employees within the organization.

Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning.