Crisis Dispatcher / Qualified Professional PRN

RHA Health Services, LLC; Asheville (NC); On-site; USD 31,684 - 33,062; Part time

Benefits offered by this job

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k)

Wellbeing Programs

Training

Job summary

RHA Health Services, LLC in Asheville, NC seeks a Crisis Dispatcher / Qualified Professional PRN to be the first contact in behavioral health crises, triage calls and dispatch responders for face-to-face interventions.

Position requires qualifying professional status with relevant degree, licensure, and 1–4+ years of experience depending on degree, with an opportunity to work 12-hour shifts including nights, weekends, and holidays. Pay is $23.00-$24.00 per hour on a PRN basis.

Qualifications

• Must meet the requirements of a Qualified Professional.
• Bachelor's degree in Human Services or related field with required experience.
• Master’s degree or higher with relevant experience may waive other criteria.

Responsibilities

• Provides crisis intervention in home, school, workplace, and community settings.
• Stabilizes callers, triages crisis, and dispatches responders for face-to-face interventions.
• Collaborates with clinical staff and community services to support recovery goals.
• Maintains documentation and adheres to safety and compliance standards.

Skills

Experience with population served

Ability to work PRN 12-hour shifts

Licensure/Certification as required

Education

Bachelor's degree in Human Services

Master’s Degree or Higher

License/Certification/Registration

Job description

We are hiring for: Crisis Dispatcher / Qualified Professional PRN Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The Mobile Crisis Dispatcher is the first point of contact for individuals experiencing a behavioral health, substance use, or intellectual/developmental disability crisis situation. The dispatcher will answer crisis calls, help stabilize callers in crisis, triage the calls and dispatch responders to provide face to face interventions.

Dispatchers work 12 hour shifts with some overlap on weekdays. The PRN dispatcher will pick up coverage for vacations, sick days and other coverage needs. Weekends, holidays and night hours are anticipated. Provides support to individuals with Mental Health (MH) or Substance Abuse Issues. In residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community.

Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served. Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions. Relies on supervision and direction to provide quality services.

Pay: $23.00-$24.00 Schedule: PRN

Position Requirements:

• Must meet the requirements of a Qualified Professional.
• Bachelor's degree (in Human Services field) & 2+ years full-time experience with population served
• Bachelor's degree (Not Human Services field) & 4+ years full-time experience with population served
• OR Master’s Degree or Higher & 1+ years full-time experience with population served
• License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.
• Other duties as assigned.

Definitions:

• Human Service Degrees Include: Social Service, Sociology, Psychology, or other Human Service Degrees.
• Populations Served Include: Mentally Ill-Child, Mentally Ill- Adult, Substance Abuse-Adult, Substance Abuse-Child.

Responsibilities:

• Provides support to individuals with mental health and/or substance use issues in home, school, workplace and community settings.
• Focus is on assisting individuals with living independently with interventions that are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest quality of life in the community.
• Facilitating relationships and serving as a link between the individuals served, the company, family, guardians, local agencies and the community
• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the person’s daily living and personal development, providing supportive counseling
• Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
• Performing Case Management functions of linking and arranging for services and referrals
• Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting service implementation

Pre-employment screening:

• Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Benefits:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you share our passion, there is a place for you at RHA Health Services.

From inpatient care to community-based services, from in‑home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset.

Many of our employees also experience opportunities for career growth and continued education.

RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care.

At RHA, we believe we all deserve the chance to live our best possible lives.

To learn more, visit rhahealth.org or email us at [e-mail]. RHA Health Services – Where Compassion Meets Career.