Crisis Dispatch Clinician - Sign-on Bonus Included

DELAWARE GUIDANCE SERVICES FOR CHILDREN; Lewes (DE); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Sign on Bonus $4000

Retention Bonus $1000

Job summary

Delaware Guidance Services for Children and Youth, Inc. in Lewes, DE is seeking a Crisis Call Center Clinician in a full-time role under the Call Center Supervisor.

The position handles crisis calls concerning youth and families, performs triage, ensures safety, and dispatches clinicians while contributing to daily case management duties. Responsibilities include data entry, documentation, and collaboration with the MRSS team, with emphasis on professional communication, empathy, and teamwork.

Qualifications

• Bachelor’s degree from an accredited school in the human resource field.
• Experience in mental health settings preferred.
• Strong communication, empathy, and professional conduct.

Responsibilities

• Handle crisis calls with professional interactions and calm demeanor.
• Assist in case management and documentation for MRSS program.
• Enter data into the DSCYF system and maintain quality records.
• Uphold the organization’s standards and collaborate with stakeholders.

Skills

Communication

Empathy

Teamwork

Critical thinking

Education

Bachelor’s degree in human resources

Job description

Delaware Guidance Services for Children and Youth, Inc. in Lewes, DE is seeking a Crisis Call Center Clinician in a full-time role under the Call Center Supervisor.

The position handles crisis calls concerning youth and families, performs triage, ensures safety, and dispatches clinicians while contributing to daily case management duties. Responsibilities include data entry, documentation, and collaboration with the MRSS team, with emphasis on professional communication, empathy, and teamwork.