Crisis Counselor - Fully Remote in Flint, MI

ProtoCall Services; Flint (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that leads in crisis intervention, providing vital support to individuals in need. As a compassionate professional, you will engage with clients experiencing emotional distress, utilizing your exceptional communication skills to foster rapport and provide effective crisis intervention. This role offers a comprehensive training program and opportunities for career growth within a supportive environment. Embrace the chance to make a significant impact in the healthcare industry while working remotely from the comfort of your home. If you thrive in high-pressure situations and are dedicated to helping others, this is the perfect opportunity for you.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth

Qualifications

• Minimum of 1 year experience in Behavioral Health or Social Services.
• Bachelor’s Degree from an accredited college or university.

Responsibilities

• Provide support to individuals experiencing emotional distress over the phone.
• Assess and mitigate risk while maintaining thorough documentation.
• Assist callers in developing safety plans and coping strategies.

Skills

Crisis Intervention Techniques

Communication Skills

Active Listening

Problem-Solving

Client Engagement

Education

Bachelor’s Degree

Job description

Job Details

Job Location: Flint, MI - Flint, MI

Position Type: Full Time

Salary Range: $24.35 - $26.35 Hourly

Travel Percentage: None

Job Shift: Swing

Job Category: Health Care

Benefits and Compensation:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education and Experience Requirements:

• Education Requirement: Bachelor’s Degree from an accredited 4 year college or university.
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location Requirement: Fully Remote in Michigan.

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department.

ProtoCall Services Inc. is an Equal Opportunity Employer.