Licensed Crisis Counselor - Fully Remote in Grand Rapids, MI

Protocall Services, Inc.; Grand Rapids (MI); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in crisis intervention is seeking a Licensed Crisis Counselor to provide support to individuals experiencing emotional distress. This fully remote role requires a master's degree in a behavioral health field and an active Michigan license. The position offers comprehensive benefits including medical insurance, 401(k) match, and paid time off. Join a supportive team dedicated to making a difference in mental health care.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Paid Time Off (up to 4 weeks in first year)

Company-matched student loan repayment program

Qualifications

• Minimum 1 year of direct experience in Behavioral Health or Social Services.
• Active license in MI (e.g., LMSW, LPC, LMFT, Psychologist-Temporary License).

Responsibilities

• Engage with individuals over the phone, providing support to those experiencing emotional distress.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate documentation.

Skills

Crisis Intervention

Client Engagement

Assessment and Risk Mitigation

Multitasking

Education

MSW, PsyD, or PhD in a behavioral health field

M.A./M.S. with clinical emphasis

Job description

Licensed Crisis Counselor - Fully Remote in Grand Rapids, MI

Join to apply for the Licensed Crisis Counselor - Fully Remote in Grand Rapids, MI role at Protocall Services, Inc.

Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

Qualifications

• MSW, PsyD, or PhD in a behavioral health field, or M.A./M.S. with clinical emphasis from an accredited program.
• Active license in MI (e.g., LMSW, LPC, LMFT, Psychologist-Temporary License).
• Minimum 1 year of direct experience in Behavioral Health or Social Services.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) with company match
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Paid Time Off (up to 4 weeks in first year)
• Company-matched student loan repayment program

Additional Details

• Location: Fully Remote in Michigan
• Training: Six-week paid cohort, Monday-Friday, 8:00 AM - 4:30 PM PST
• Post-training schedule developed during onboarding

About Protocall Services

Protocall is a national leader in crisis intervention, recognized as a Top Workplace, providing 24/7 crisis response for community mental health centers, behavioral health clinics, colleges, and organizations across the US and Canada. We value diversity and are committed to an inclusive work environment.