Crisis Communications & Mobile Dispatch Specialist

Southeastern Integrated Care LLC; Lumberton (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Southeastern Integrated Care LLC in Lumberton, NC is seeking a Crisis Communications Specialist to serve as the central communication hub for BHUC and Mobile Crisis Services. You will manage crisis calls, dispatch teams, and maintain operational documentation to ensure efficient service delivery.

The role requires exceptional organization, sound judgment, professionalism under pressure, and the ability to prioritize multiple demands in a fast-paced behavioral health environment.

Qualifications

• High School Diploma required.
• Associate Degree preferred.

Responsibilities

• Crisis Communications: Answer crisis lines, obtain information, route calls, notify and dispatch Mobile Crisis teams, coordinate communication among staff and partners, maintain response updates.

Skills

Multitasking

Critical thinking

Problem solving

Organization

EMR

Microsoft Office

Calm under pressure

Judgment

Prioritize rapidly changing situations

Education

High School Diploma

Associate Degree

Tools

EMR software

Microsoft Office

Job description

Southeastern Integrated Care LLC in Lumberton, NC is seeking a Crisis Communications Specialist to serve as the central communication hub for BHUC and Mobile Crisis Services. You will manage crisis calls, dispatch teams, and maintain operational documentation to ensure efficient service delivery.

The role requires exceptional organization, sound judgment, professionalism under pressure, and the ability to prioritize multiple demands in a fast-paced behavioral health environment.